Registered Care Manager in Birmingham - Sense

Registered Care Manager- Residential Service
Four levels of frontline manager roles exist across the Operational Services. The level ofthe post is determined by qualification requirements, external compliance/registrationstatus, number of people supported and volume of care hours.All of our service provision will be delivered in a person centred manner, with absoluteengagement of the beneficiary and/or their significant others. For every section of this jobdescription, it is implicit that this will be the starting point. The I statements, attached, arealso implied in all aspects of this job description.This job description is applicable to level two frontline managerial roles within the College,Community Services and Accommodation based services.Purpose1. To effectively manage a team to deliver person centred, specialist services to2. To provide a customised, responsive and high quality service to people with multiplesensory impairments, physical and/or learning disabilities who use Sense services3. To be registered with the relevant external agencies and maintain compliance4. To deliver services which meet or exceed organisational expectations and standards5. To deliver services within delegated budgets6. To create and maintain safe working environments in which team members can fulfiltheir duties7. To create and maintain an environment where team members can achieve excellence,develop within the service and access the range of organisational opportunities8. To contribute to the wider planning and delivery of services within the OperationalServices9. To work collaboratively with all directorates within Sense in pursuit of seamless serviceto beneficiaries and team members10. To act as a representative of Sense in all dealings with external professionals,families, carers and members of the public, and to protect Senses reputation in thosedealings11. To work with other Sense managers and external stakeholders to promote and marketSenses unique offerKey Responsibilities1. To provide line management support to a team of staff by:1.1 Conducting regular supervisions (in line with KPI frequency) where performance isassessed, managed and developed1.2 Conducting regular team meetings where service progress and person centeredness isassessed, managed and developed1.3 Maintaining a team of appropriately trained staff to meet the needs of each individualusing the service1.4 Work in partnership with HR Business Partners to manage conduct, grievance andcapability issues including conducting fact finds and investigations2. To maintain the appropriate staffing levels to meet the needs of the individualsin the service by:2.1 Planning and managing a rota2.2 Managing the impact of absence2.3 Recruiting and inducting new starters3. To identify needs and outcomes for each individual who uses the service by:3.1 Conducting or commissioning appropriate assessments3.2 Ensuring that statutory services have conducted appropriate assessments3.3 Conducting person centred reviews at appropriate intervals, engaging the necessarypartners3.4 Translating recommendations into action by designing and delivering support plans3.5 Actively engaging families and external professionals where appropriate4. To deliver services which are legally compliant in all aspects including (but notexclusively) Regulatory bodies (RQIA, CIW, CQC, Estyn), Health and Safetylegislation, Mental Capacity Act, POVA by:4.1 Maintaining up to date knowledge of all aspects of compliance4.2 Contributing to the design of organisational systems which guarantee compliance4.3 Maintaining systems which guarantee compliance5. To deliver services that meet or exceed Senses organisational standards by:5.1 Delivering services to KPIs set within the Operational Services5.2 Contributing to the organisational audit of the service and responding torecommendations6. To contribute to a 24 hour on call system on a rota basis, covering a range ofservices in a specified area.7. To contribute to the setting of budgets and delivering the service within thosedelegated budgets.8. To attain internal and/or external verification in a relevant skill, and cascade thatknowledge across the Operational Services and/or wider organisation.9. To conduct fact finds and investigations in services across the Operationalservices.10. To analyse assessment information, effect change, monitor and evaluate.11. To work flexibly across a 7 day rota, including evenings, nights and weekend.12. Any other duties commensurate with the nature and grade of the role.Compiled April 2015Person SpecificationThis section outlines the experience, knowledge, skills and abilities the job holder needs inorder to fulfil the requirements of the post. Essential criteria are those which the job holdermust have in order to do the job. Desirable criteria are those qualities that would be eitheruseful, or an advantage or those which the jobholder can be trained to do.Please use the additional information section of the application form to evidence how youmeet the essential criteria as well as how your practice reflects the I statements.Education and TrainingEssential DesirableWilling to work towards the followingqualifications within a specifiedtimescale:Relevant management qualificationLevel 4 or 5 Health & Social CareDiploma or equivalent; or Preparing to Teach in the Lifelonglearning Sector (PTLLS) in a specifiedtimescale; or Level 3 Award in Education & Trainingand Learning in schools; orRelevant professional teaching qualification; or Registered managers award; or Accredited Intervenor course.BSL level one or comparable signvocabularyICT literate and able to use MS Officeand a range of databasesNumeracy and literacy and able todevelop those skills in othersAchievements and ExperienceEssential DesirableSubstantial experience of providingsupport including personal careExperience of managing a delegatedbudget.Experience of maintaining up to date andaccurate records and report writingProject management experienceProven experience of taking acoordinating role in everyday activities when necessaryExperience of conducting investigationsExperience of supervising and linemanaging team members in accordance with policy and legislation; including management of other ManagersExperience of dealing with difficult andchallenging situations safelyExperience of advocating the bestinterests of individualsExperience of managing misconduct,grievances and performance issuesExperience of successfully working withininternal and external compliance frameworksExperience of planning, organising anddelivering projects or specific plans of learning and supportExperience of receiving informationfollowing assessments, undertaking analysis and evaluation to effect change where needed.Skills & AbilitiesEssential DesirableA proven commitment and ability to workin accordance with the I statements in alldealingsSkilled in undertaking initial and ongoingassessment; and where required to manage transitions.Able to communicate using a variety ofmethodsAble to work effectively as part of a teamAble to work autonomously on your owninitiative with little directionA proven commitment to equality anddiversityAble to confidently cascade knowledgeand learning to colleagues across Sense.Ability to influence external stakeholdersand promote Senses unique offer toothers.The I statements detail essential behaviours that we value at Sense.I Statements apply to staff, trustees and people who use the services.Behaviours I will be honest and open I will listen to others I will respect others I will participate and contribute I will take informed risk I will find things to celebrate I will understand and respond No decision about me without meFrontline Operational Leader Key CompetenciesThis job description aligns with the frontline Operational Leader key competencies,including the following examples:Its all about you: You show awareness of your behaviour and through your presentation shape theway staff impact on others. You try new things, whilst supporting others to innovate. You take responsibility for your area.Working with others: You build networks and share views and approaches internally and externally You challenge and share expertise to gain the best outcome You promote effective and respectful relationships between people and youintervene personally when appropriateManaging Service: You learn from experience and assess opportunity and risk appropriately You forecast resource requirements to be efficient and effective. You manage resources taking into account priorities You recognise good performance and take action to improve when needed.Improving Service: You design service around the contributions and needs of others You reinforce continuous improvement and work across systems and processes, internally and externally, to improve practice
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