Customer Service Advisor in Warndon - CV-Library

Job title:     Customer Service Advisor

Location:    Droitwich

Salary:        £11.80

Hours:         Monday - Friday

Contract: temporary 1-2 weeks (Could be extended)

Our client has a great opportunity to join their Customer Service Team. They are looking for competent Customer Service Advisor to provide excellent service to their clients. Through professional and efficient administration tasks you will navigate a customer's account to provide them with a first-class experience

What's in it for you?

Casual dress

Company events

Company pension

Free parking

Health & wellbeing programme

On-site parking

Referral programme

Work from home

Day to Day duties will include the following:

Answering inbound calls from existing customers

Ensure all customer records are kept up to date with the latest information regarding and customer's account

Respond to customers emails effectively and efficiently

Liaise with other departments across the business

Regularly update customers with new information relating to their account

Communicate with customers via telephone, email and letter

Maintain customer files in line with Company policy

In the absence of the Customer Service Manager liaise with external agencies, I.E Trading standards, Alternative Dispute Resolution services and the Furniture & Home improvement ombudsman

Assist with administration duties

Monitor and record customer complaint

Action requests given by the Customer Service Manager

Any other duties as deemed necessary

Experience:

Having experience of working in a customer focused environment either over the phone or face to face.

Excellent written and verbal communication skills

Work to deadlines and can multitask

Able to work under pressure and go the extra mile

Must be able to build rapport with Customers on the telephone

Have a great telephone manner