3rd Line Infrastructure Engineer in Brynmenyn - CV-Library

Infrastructure Engineer 

Bridgend - 3 days p/week onsite in Bridgend - hybrid role 

£37-45k & £3.5k training allowance after 12 months

Intapeople are working with a well-established and thriving IT  Provider, who are recruiting for experienced 3rd Line Service Engineers to facilitate growth, and service .

Reporting to the Service Manager, and based at their Bridgend Office, you will form part of a revamped Service Department, with an emphasis on maintaining optimal service levels, adherence to published SLAs and offering industry leading support.

Technologies They Use:

HPE server/SAN

Hyper-V & VMware

Windows Server/Desktop OS

MS/Office 365

Sophos suite

HPE/Aruba networking

Datto, Veeam, Acronis backups

Gamma Horizon VOIP

LAN & WAN technologies

Key Duties:

Provide top-tier technical support

Maintain exceptional customer service

Adhere to service, security, and quality standards

Update/manage customer documentation

Prerequisites:

5 years' 3rd Tier IT helpdesk experience

Industry certifications (CompTIA A+, CCNA, etc.)

Extensive Windows & networking experience

Strong communication skills

Ability to work independently

Preferred:

Managed Service Provider experience

CyberEssentials accreditation

Mitel telephony experience

Project installation experience

Training & Development:

Microsoft & vendor-specific certifications provided

Opportunities to champion emerging technologies