Key Account Manager in Stourport-on-Severn - CV-Library

Job Title: Key Account Manager
Location: Field-based (Some national travel) and Stourport office based
£37K + quarterly bonus (£7500) + car/allowance (circa 50K package)
Job Purpose:
Manage a portfolio of 30 upper-tier accounts, preventing erosion, and driving growth through strategic development and cross-selling. Occasional travel may be required.
Main Tasks & Responsibilities:
Strategic Planning:
* Develop and execute a business plan aligned with organisational goals.
Contract Management:
* Renegotiate lapsed contracts and establish new agreements.
Strategic Development:
* Implement strategies with the After Sales Manager for new services and products.
Account Reviews and Projects:
* Conduct strategic reviews for growth and profitability.
* Manage project delivery within agreed timelines.
Communication and Negotiation:
* Utilise effective presentation, negotiation, and influence skills.
* Address client concerns and manage escalated calls.
Compliance and Database Management:
* Assist with compliance activities, such as supplier waste audits.
* Oversee key accounts to optimise contract revenue.
Reporting and Targets:
* Provide regular reports to the manager on sales activities and key client advancements.
* Achieve individual quarterly sales targets.
Client Satisfaction and Collaboration:
* Understand clients’ needs and propose solutions aligned with their goals.
* Monitor service delivery to ensure consistency with contractual obligations.
Core Values:
* Demonstrate workplace values: Intelligence, Integrity, Dependability, Unity, Enjoyment.
* Apply organisational values in day-to-day responsibilities.
Skills & Key Requirements:
* Maintain a positive and proactive approach.
* Ability to establish, develop, and sustain business relationships.
* Uphold a high level of professionalism, discretion, and confidentiality.
* Proven success in achieving set objectives, including margin attainment and cost minimisation.
* Strong communication skills, including relationship building, influencing, and negotiation.
* Self-motivated with the ability to work collaboratively within a team.
* Exceptional attention to detail and organisational skills.
* Commercially minded with a keen eye for detail.
* Ability to work with urgency and efficiency