Renewals Specialist in Burslem - CV-Library

Our client is one of the UK’s largest and fastest-growing distributors, providing products and services to a range of clients.  This fantastic company is recruiting for a Renewals Specialist to join their team to look after the renewal process – from collating them to cross-selling.  The Renewals Specialist role would be a great fit for a candidate from a fast-paced administrative background. Training will be provided.
  
Job Description:

Meet or exceed monthly targets by managing the process of renewals from initiation to closure, and identifying opportunities to upsell
Building ongoing relationships with customers to provide high levels of customer service
Providing quotes to customers, ensuring transparency within the terms and prices, and owning the process of providing renewal quotes to relevant vendors
The Renewals Specialist will provide, sell and negotiate renewals information, pricing, special offers and promotions to customers
Plan outbound calls to customers to upsell multi-year contracts or upgrades
Use of internal systems to generate upcoming renewals and ensure the system is accurate at all times to provide data for reporting and decision-making
Forecast and commit details accurately after following up with resellers and vendors
Ensure compliance with SLAs and achieve KPIs to demonstrate the success of customer retention and revenue growth   For the warehouse Administrator role, it would be good to see candidates with the following :

Proven experience in a fast-paced administration/customer service role
Must be personable with excellent communication skills
Strong attention to detail
Proactive/quick thinking
Knowledge of Microsoft Office, including Excel
Ability to work independently Hours:  Monday – Friday 9:00 am – 5:30 pm
Salary:  £ 24,000 + £12k commission OTE

Benefits:

25 days holiday plus bank holidays
Social events
Health care cash plan paid for by the company
Income Protection Scheme
Employee Assistance programme
Loyalty awards for key service milestones
Cycle to Work Scheme
Enhanced maternity, paternity, and shared parental leave
Holiday purchase scheme
Award-winning Learning & Development team
Internal career opportunities Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region