General Manager (Hospitality,, Fantastic Venue) in Glasgow - CV-Library

Our client is looking for a General Manager to run the hosppitality side of this highly successful business

Manage and oversee the day-to-day operations and quality measures across bar, restaurant, and events spaces.
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Establish and maintain an operating plan that delivers success in line with company vision and strategy.
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Achieve departmental budget and KPI's.

Client Details

A leader in their field

Description

team of up to 20 staff

Venue capacity - 700

Lead, motivate, and support the front of house team within a fast paced and demanding environment.
* Identify recruitment needs and take an active role in search and selection activities and the appointment of team members.
* Ensure every new team member has an inspiring and informative induction, with clear expectations and sufficient training.
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Deliver ongoing training and development plans for all team members.
* Conduct team reviews during probationary periods and performance reviews for improvement and development.
* Support and guide team members, build effective team relationships, and set clear goals and targets, with regular reviews.
* Motivate staff and maintain a positive work environment, deliver excellent guest service and maintain a high standard of guest profile and atmosphere management at all times.
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Champion a working environment that supports staff wellbeing and promotes a positive working environment.

Manage service and brand standards across the venue.
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Manage customer enquiries and complaints while delivering superior guest satisfaction.
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Oversee food and beverage operations and quality within budget and to the highest standards.
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Support the development of food and drinks menus across venue.

Produce weekly rotas to ensure staffing levels satisfy service requirements and operate within budget.
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Organize and supervise work tasks while ensuring adequate shift cover and staff availability.
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Coordinate the work of the team to ensure that team goals are achieved.
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Estimate consumption, forecast requirements, and maintain inventory levels for bar and restaurant areas.
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Manage 3rd party and internal stock levels and orders.
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Control costs and minimize waste.
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Communicate effectively with the team, through regular meetings and daily briefings.
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Hold regular briefings and meetings with all head of departments to create initiatives to grow the business.
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Ensure all team communication is positive, consistent, and up to date.
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Ensure there is a clear handover process in place daily for all manager changeovers.
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Take full responsibility for the set-up, and effective operation of the business always, including the security and safety of your team and guests.
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Monitor operations and initiate corrective actions.
Reporting & Compliance
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Deliver departmental targets on revenue, margin, service and compliance.
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Implement company policies and procedures that optimize performance.
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Ensure compliance with licensing, hygiene and health and safety legislation.
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Manage data collection for the updating of metrics to support performance reports to line Manager.
* Provide regular reports and analysis on departmental performance.
* Ensure that all management, operational, financial and payroll duties are completed accurately, on time and in accordance with the company policies and procedures.
* Manage all business administration within your team to ensure its completed timely, sticking to timelines agreed upon with your line manager.
* Carry out any duties or tasks as instructed by the company or your ops manager.

Profile

3 years of experience as a Bar/ Restaurant, General Manager or similar role
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Strong knowledge of front and back of house operations including food, beverages, staff supervision, inventory, and food safety.
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Extensive food and wine knowledge.
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Strong understanding of cost and labour systems that lead to venue profitability.
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Comfortable working with budgets, payroll, revenue, and forecasting.
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Computer literacy and familiarity with hospitality management software.
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Strong leadership, motivational and people skills.
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Good financial management skills.
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Critical thinker and problem-solving skills.
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Team player.
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Good time-management skills.
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Great interpersonal and communication skills

Job Offer

Up to 45k (bonus inc)

The working pattern is 45 hours per week, 5 days out of 7 flexed as appropriate to meet the needs of the business but also needs to be available in case of an emergency at the building