2nd Line Support in Gloucester - CV-Library

2nd Line Technical Support Engineer
Gloucestershire
£27,500

Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital road map (including AI integration and AR/VR applications), read on!

This role ISN'T your average IT Support role... It will see you as a crucial member of this businesses internal and impactful IT team (NOT an MSP), and provide you with occasional overseas travel to international sites! You will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of their IT systems across the entire organisation.

Job Description

* Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software.

* Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, and mobile devices.

* Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly.

* Testing disaster recovery procedures to ensure business continuity.

* Assisting with ad-hoc project work for the Group IT department.

Person Specification

* Previous experience providing 1st and 2nd line IT support is essential.

* Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms.

* Experience with Microsoft Azure and Office 365.

* Knowledge or experience of Oracle and SQL database management and Crystal Reports is desirable but NOT essential