Customer Care Specialist in Manchester - CV-Library

Are you passionate about delivering exceptional customer service?

Do you excel at turning problems into opportunities?

As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.

Day to Day

Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Taking ownership of all service issues, finding root causes, and providing suitable resolutions to clients' concerns.
Using Salesforce or the relevant CRM to record accurate details of service issues, allowing for comprehensive management information (MI) and reporting.
Handling technical and compliance-related complaints, following established procedures, and notifying internal contacts of any risk.
Providing feedback to sales and service agents to improve efficiencies, processes, and promote best practices.
Enhancing client sentiment and our online reputation by reaching out to dissatisfied users and turning their experience around.

YOU?

You have a proven track record in customer service and a knack for addressing issues in a positive manner.
You can handle objections and make recommendations based on client needs.
Whether it's listening to a client's problem or explaining complex topics, you're a pro at communicating with clients of varying technical abilities.
You thrive in a fast-paced environment and can adapt to change quickly.
You take responsibility for knowing our products inside out.
You're comfortable communicating at different levels within our business and with clients.

Ready to make a difference? Apply now to become a Customer Care Specialist, becoming a part of a team that values excellence in customer service!

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