Administrator in North Shields - CV-Library

Rewards and Benefits on Offer:

* You will be working a 35 hour week.

* You will only be working Monday to Friday from the hours of 09:00 – 17:00.

* A permanent contract from day one.

* Superb team culture – everyone is very friendly, warm, and welcoming.

* An excellent training programme for the first 4 weeks.

* Newcastle based offices.

* Car Parking facilities onsite.

* 25 days holidays + bank holidays increasing to 28 after 5 years

* Cycle to work scheme

* Free Flu Jabs around flu season for those that wish to have them

* Metro pass season ticket loan

* EAP – Employee Assistance Programme

* Company Pension Scheme

Your New Career Opportunity:

MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Administrator as soon as possible to join their highly trained team and to work in an unbelievable office environment.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

Your New Role:

* Managing inbound telephone calls and emails from clients.

* Provide an outstanding level of customer service in line with regulatory requirements and adhering to the service level agreement of 24/48 hours turnaround.

* Handling all incoming documentation requested by the company, ensuring documentation is provided in a timely manner and that files are complete, accurate and up to date.

* Querying documentation where necessary.

* Managing the diary system and chaser report to ensure it is received within timescales.

* Issuing letters to customers when required.

About You:

* Good communication skills both written and oral.

* Ability to “take ownership” of possible problem issues before they escalate.

* Ability to work under pressure when required to react to workloads.

* Ability to work with minimum supervision and to use own initiative.

* Good knowledge of all processes, systems and products handled by the team.

* Building good working relationships.

* Willingness to continue to develop any relevant knowledge or skills as required by the business.

* Ability to work supportively and jointly with colleagues taking the lead when necessary.

* Positive and determined approach to get the job done.

* Treat customers fairly and demonstrates the required business culture