Estate Assistant in Crawley - Guinness Partnership

The Guinness Partnership is one of the leading providers of social housing and care services in England. We build and manage homes and provide housing services to around 140,000 customers nationwide.
Our vision is to deliver great service, provide great homes, be a great business and be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
Our teams are enthusiastic, hardworking, and passionate about supporting our customers. We provide a great person-centred service to enable our customers to live positive, independent lives.
About the Role
Reporting into the Estates Services Officer, you will be responsible for providing high quality cleaning and grounds/gardening services to several schemes on our estates in the Surrey area, on a permanent basis. This will include cleaning internal communal areas and keeping external areas well maintained such as refuse removal and basic gardening skills.
Key Responsibilities
Provide a high quality cleaning, grounds and garden service, ensuring compliance with agreed standards, specifications and timescales.
Represent Guinness on site, working with customers, contractors and colleagues to provide access, reporting responsive repairs, fly tipping, graffiti and safeguarding alerts.
Record customer feedback and suggestions, acting on minor changes and collating information to support decisions on service improvement.
Ensure company vehicles are kept in a clean condition, with regular maintenance and compliance checks taking place to ensure safety of use.
Foster positive working relationships with customers, colleagues and contractors to improve the overall appearance of estates.
Operate, store and maintain equipment to comply with Health and Safety procedures including COSHH, PPE and prompt reporting of incidents on site.
Deliver services to standards and specifications, ensuring awareness of the need to deliver a cost effective service to customers.
Accurately record work, inspection outcomes and activity to capture costs during the delivery of services.
What we're looking for:
Essential
Please note that a holding a full clean UK driving licence is essential for this role.
Flexibility to travel between our schemes in Surrey
Proven professional experience of delivering grounds maintenance across a variety of sites and garden types
Experience and Knowledge of lawn, shrub and plant care
Proven experience of achieving high levels of customer satisfaction
Ability to carry out physical tasks within Health & Safety guidelines
Ability to work effectively within a team
Ability to use all equipment safely and effectively
Ability to work effectively without high levels of supervision
Able to demonstrate Guinness Behaviours
Knowledge of Health & Safety legislation, including COSHH and PPE
Desirable
An understanding of how to use mobile working devices e.g. tablets
Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides
Desirable Qualifications
NVQ 2 or 3 in Horticulture or of RHS/City and Guilds/HND equivalent
PA1, PA4b and PA6 NPTC Certificates
What you will get in return:
We offer an excellent benefits package that help make The Guinness Partnership a great place to work. These include but aren't limited to:
Competitive pay £25,095 per annum
Permanent, full time 35 hours per week
Monday - Friday 8:00am - 4:00pm
Company sick pay after a qualifying period and life insurance
Helping to save for your future! Guinness will contribute up to 9% towards your pension a matched basis.
Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other shops, on-line retailers & leisure activities
Simply Health cashback scheme
Employee Assistance Programme, plus more!
If you're interested in joining us and would like to apply for this role, we would love to hear from you!
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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