It Support Analyst in Bracknell - CV-Library

Salary Range: £30,000 - £33,000 gross per annum

Contract type: Employment, 3-month contract, full-time role

Location: Bracknell

Are you ready to dive into a rewarding temporary role with the potential for long-term growth? We're seeking a talented IT Support Analyst to join our team on a 3-month contract, with the possibility of extension based on performance and business needs. This full-time position offers a dynamic work environment where you'll have the chance to showcase your technical skills and contribute to our organisation's success.

Main Objectives of the IT Support Analyst role:

As an IT Support Analyst, you'll play a crucial role in ensuring the smooth operation of our IT systems and infrastructure. From providing frontline support for hardware and software issues to assisting with IT projects, your expertise will be key to keeping our operations running smoothly. While the role is primarily office-based, you may occasionally visit sites and offices to provide hands-on support as needed.

* Operate the IT Helpdesk, providing 1st/2nd line support for hardware, software, and infrastructure issues

* Diagnose and troubleshoot hardware and software problems, escalating when necessary

* Deploy new hardware/software and manage existing hardware refresh/replacement schemes

* Conduct user training on our systems

* Administer IT hardware and systems on a day-to-day basis

* Prepare and configure PCs, laptops, tablets, and phones

* Manage the distribution of mobile, computing, and software assets.

* Maintain comprehensive documentation

* Collaborate with third-party vendors to resolve hardware or software issues

Do you have what it takes?

* Natural problem solver with a strong analytical mindset.

* Passionate about technology and its potential to drive efficiency

* Minimum of 2 years' experience providing IT support

* Proficiency in Microsoft 365 platform (AD, SharePoint, Microsoft Intune, Exchange, etc.)

* Solid understanding of MS applications and cloud technologies

* Familiarity with network protocols (TCP/IP, DNS, SMTP, HTTP, DHCP)

* Proactive, independent worker with excellent problem-solving skills

* Outstanding communication skills both over the telephone and via email

* Reside within reasonable commuting distance to Bracknell, RG12 area

Desirable qualifications but not essential:

* Exposure to Linux environment - a plus.

What's on offer?

* 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)

* up to £2,000 reward for successful recommendations as part of our referral scheme

* significant savings on daily shopping through our benefits portal

* a welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year

* a supportive culture and a great team with exceptional talent and experience

* trained Mental Health First Aiders support

* annual training allowance so you can focus on your personal and professional development and much more…

About us:

At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to quality of works.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values, are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations and you'll work with a team that has a strong sense of pride, accomplishment and motivation.

Specialising in planned maintenance and refurbishments within the dynamic social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together