Receptionist with Admin Duties in Headwood - CV-Library

Job Title: Receptionist with Admin Duties

Salary: Starting salary commensurate with experience and qualifications

Location: This role is based at HQ, Kilwaughter, Co. Antrim

Purpose: Reporting to the Financial Controller, this role will be responsible for the front desk reception function. The role will involve welcoming visitors with a warm and friendly greeting, answering and transferring calls and administration help on processing customer orders, including samples.

As a first point of contact in a customer service role, a friendly and professional nature is required as well as an ability to multitask and prioritise duties.

KEY RESPONSIBILITIES

· Greet and welcome visitors, customers, hauliers and other stakeholders when they arrive at the office

· Direct visitors to the appropriate person/location

· Communicate PPE rules to visitors and provide temporary PPE as required

· Take responsibility for health, safety, and well-being to deliver safety-first behaviours, including general office housekeeping and ensuring deliveries are put away

· Answer and transfer incoming calls

· Receive and sort post/deliveries

· Occasional order entry and administration assistance in processing customer orders

· Coordinate customer sample orders, including checking and ordering sample stock, arranging dispatches to customer address, assisting with packing sample orders

· Work closely with colleagues and third parties to ensure samples are processed and shipped within targets

· Weekly online ordering of office canteen supplies

· Other clerical receptionist duties such as filing, photocopying, updating phone lists

· Adhere to the Company’s confidentiality rules and procedures at all times.

· Ensure good relations and communications with all members of the team and provide excellent customer care in an efficient manner.

· Act as an ambassador for our company values, behaviours and adhere to all company procedures.

This list is not exhaustive but compiled to give a core reflection on the responsibilities with the position.

Education:
- GCSE Maths & English Grade A-C or equivalent
Experience
- 2 years’ experience in a customer facing role
- Experience of answering, screening, and transferring calls
- Experience in liaising & communicating effectively with wider members of a team
Skills
- Excellent attention to detail, organisational and prioritising skills.
- Excellent analytical, problem-solving, and decision-making skills.
- Excellent communication (both verbal and written), interpersonal, and influencing skills.
- Ability to manage multiple tasks simultaneously whilst maintaining high level of accuracy.
- Initiative, tenacity, self-motivated and well organised
- A positive attitude towards teamwork and the ability to deliver results and execute within targets.
- Computer literate with strong Microsoft Office suite skills
Circumstances
- Able to work flexible hours as required and occasional travel to remote sites to meet business needs

Personality:

· Ambitious & passionate about our brand, our reputation, and our customers

· Self-motivated, energetic and confident individual who is precise and pays attention to detail

· Determined and driven by results whilst eager to work at pace

· Embrace and adapt well to change with a positive, can-do attitude

· An ambassador for our company values and someone who leads by example