Insight Analyst in Chertsey - CV-Library

As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations.

Hybrid role - 3 days in the Office, 2 days working from home

Key duties include:

Managing the day to day operations of Qualtrics XM platform surveys and feedback.
Scripting questionnaires including skip logic dashboard development and data collection.
Customer Experience data analysis insights.
Data interpretation and storytelling leveraging analytics on the Qualtrics platform.
Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience:

Essential -

Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.)
Ability to configure the Qualtrics platform.
Ability to support Customers with in-depth Qualtrics platform knowledge.Hours of work:

37.5 hour week - can be worked flexibly within the hours between 7am - 7pm.

Benefits include:

25 days annual leave
Up to 15% discretionary performance based bonus per annum
Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
Permanent Health Insurance
Private Medical Insurance
4x Life Assurance
£35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.If this insight Analyst role is of interest, then please apply now