Senior Aftercare Advisor in London - Falcon Green Personnel

Our client is rapidly growing and has created a new role of Senior Aftercare Advisor to contribute to the further development of the Aftercare team and their clients experience. Working closely with the Aftercare Manager, you'll ensure smooth property handovers and proactively manage any defects during the liability period.

Your responsibilities will span from coordinating aftercare processes to conducting on-site inspections as a trusted representative of our esteemed company.

Your Responsibilities Will Include:

Protecting our brand through excellent client interactions and issue resolution.
Adapting to dual responsibilities of office work and on-site interactions across Greater London
Scheduling repair work and effectively communicating with residents.
Building strong rapport with clients and estate agents to ensure positive feedback
Utilizing defect reporting systems efficiently and maintaining detailed records
Providing administrative support and assisting with managerial duties as needed
Reactively coordinating engineers for immediate work and managing defect remedials
Collaborating with internal departments to improve service delivery and KPIs
Serving as a point of contact for customer inquiries and maintenance updates
Delivering training to clients on our systems and assisting in future employee training

Skills & Experience Required:

Minimum 2 years' experience in a similar role, with snagging or clerk of work experience preferred
Solid understanding of residential new homes, aftercare, and common defects
Proficiency in reading floor plans, legal documentation, and budgets
Desire for continual improvement and learning
Strong numeracy skills for financial monitoring
Minimum 2 years' experience in a similar role, with snagging or clerk of work experience preferred
Solid understanding of residential new homes, aftercare, and common defects
Proficiency in reading floor plans, legal documentation, and budgets.
Desire for continual improvement and learning
Strong numeracy skills for financial monitoring
Minimum 2 years' experience in a similar role, with snagging or clerk of work experience preferred.
Solid understanding of residential new homes, aftercare, and common defects.
Proficiency in reading floor plans, legal documentation, and budgets.
Desire for continual improvement and learning.
Strong numeracy skills for financial monitoring.
Why Join Us?
Be part of a reputable and fast-growing company committed to excellence
Impact client satisfaction and company success directly
Join a supportive team environment fostering professional growth
Travel expenses covered for fieldwork (excluding travel to Farringdon)
Annual discretionary bonuses paid

If you are well suited to this role, please apply through the link and we will contact you for a confidential discussion.

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