Job Description
Are you an experienced Service Desk Analyst looking for your next challenge?
Do you have a knack for swiftly resolving IT challenges and delivering top-notch support?
Armed with a passion for troubleshooting & a commitment to providing seamless user experiences?
Then do we have the Service Desk Analyst role for you!
Tackling technology roadblocks with a huge amount of enthusiasm and credibility…
Especially if you love a bit of banter and having a laugh at work!
Read on to find out more…
As a Service Desk Analyst your responsibilities will include:
* Ensuring all assignments are responded to and resolved within defined SLAs
* Taking ownership of user incidents, tracking and following up through to completion
* Providing support to Windows 10/11 endpoint, Microsoft Teams & SharePoint Online
* Assisting with Active Directory and Azure Active Directory queries
* Providing excellent customer service to the business, in-person and via phone & email
* Supporting Intune endpoint user and device management
We are looking for a Service Desk Analyst who has the following skills and experiences:
* Experience working on an IT Service Desk environment is preferred
* Ideally have at least 2 years’ experience with technical troubleshooting
* Full UK Driving Licence & own transport to travel between company sites
* Excellent verbal & written communication skills along with amazing customer service skills
* Experience of working within a manufacturing environment would be beneficial
* Highly engaged with a willingness to learn with a positive and professional manner
In return, the successful Service Desk Analyst will receive a salary of £24,500 - £29,500 per annum, plus excellent company benefits and perks including:
* 25 Days hols + Bank hols
* 5% pension employer cont. 3% Employee
* Life insurance - 4*Salary
* Employee Assistance Programme (EAP)
* Hybrid working available once your probation period is complete
To apply for this Service Desk Analyst role, please send you CV over today