Customer Service Advisor in Cardigan - SYKES COTTAGES LTD

Are you a natural at building rapport? Have a talent for problem-solving? or eager to try a new position within a leading name in holiday industry...
Coast and Country Holidays, part of the Sykes Holiday Cottages family, have the exciting opportunity for an Owner Experience Executive to join our bustling Newport team!
In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our standout company benefits!
Paying £22,308 per annum / 37.5 hours per week / Monday to Friday
Plus access to our annual STIP scheme up to 10% of your salary
33 days annual leave including bank holidays
Plus an additional day off for your Birthday
Plus an additional two volunteering days per year
Enhanced maternity and paternity policy
Inclusive and supportive work environment
Employee discounts and benefits with your wellbeing at the centre
Opportunities for career progression, personal development and opportunities to be recognised
Comprehensive training and development programs to set you up for success
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
Joining us as a key player during our busy booking season you will ensure we deliver a exceptional experience to our Owners, all the while instilling trust and efficiency along the way!
Liaising directly with Owners across our portfolio, your aim will be to ensure excellent quality of our properties, organising and completing annual quality inspection visits, carrying out quality and compliance visits, making suggestions on upgrades to Owners to better their property performance.
You will speak directly with Owners on a regular basis to review and update descriptions, review photos and suggest updates to ensure properties meet or exceed customer expectations.
Showcasing your talent in problem-solving and rapport building, this is the perfect opportunity for those looking to make a real difference for our Owners, whilst contributing to creating unforgettable holiday experiences or our Customers!
We want to hear from passionate problem-solvers, team players and enthusiastic individuals with excellent communication skills.
Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way!
All we ask if you have the following:
Proven customer service experience
Excellent communication skills both written and verbal
Strong Organisational skills
Great attention to detail
Excellent rapport building skills
IT literate Microsoft Word, Excel, Outlook
Full clean driving licence
Although standouts will also have:
Good knowledge of the local are
Experience within the self-catering/hospitality Industry
Experience working within a quality environment
Knowledge of Industry legislation
Interior design knowledge
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!
We are seeking passionate problem solvers, team players and enthusiastic individuals with excellent communication skills to add to the fantastic culture of our team.
Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way!
All we ask if you have the following:
Previous experience in a customer service or customer relations related role
Excellent attention to detail.
Outstanding communication skills, both written and verbal.
Strong interpersonal skills and experience of working in a team.
Strong negotiation skills.
Computer literate, specifically in MS office.
Able to work under own initiative.
Able to work to tight deadlines.
Although standouts will also have:
Experience working in the travel & tourism, holiday letting or hospitality sector.
Previous experience working in a customer facing environment, both in person and on phones.
Strong MS excel skills.
Knowledge of the local area.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!

JBRP1_UKTJ