Customer Service Advisor (Nights) in Accrington - CV-Library

Customer Service Advisor (Nights)
Salary: £29,052 per year + benefits
Hours: 4 nights at 7pm – 7am followed by 4 days off then repeat
Excellent progression opportunities for people who really want a career
This will initially be a 12 month Fixed Term Contract, with a very strong chance of becoming permanent

We are now working with an exciting transport company for Customer Transport Controllers based in Clayton-Le Moors, on a permanent full time basis. If you are searching for a role with genuine prospects, competitive pay and an environment where you will be well supported and trusted to do your job, look no further!

Purpose of the role
Working within the transport control team booking and managing transport services for customers in line with contractual obligations and within the agreed control team policies and procedures. 

This role is B2B focused (Business to Business) therefore you will take calls from organisations who require transport assistance for their passengers or workforce, such as airlines, rail companies and private companies therefore the ability to build rapport and remain professional is key.
 
We welcome applicants from any background, regardless of previous experience - full training is of course provided to successful candidates.
 
Main Duties

Respond to all operational customer requirements by booking emergency transport services within pricing agreements for organisations
Manage, monitor and track all transport services in operation using an internal mapping system
Record and escalate any issues that may affect the safe or timely running of an operation, working within agreed KPI's
Maintain effective communication with Coordinators during the running of all operations to ensure that any required actions are put in place or escalated
Liaise with external agencies and organisations as necessary to obtain required information (emergency services, Network Rail, DVSA, local authorities, rail user groups, airlines etc)
Manage the provision of stand-by vehicles and drivers and record any changes 
Key Skills

Customer focused and committed to give excellent service delivery
Confident and professional telephone manner and excellent call handling skills
Ability to work well under pressure
High level of attention to detail
Solution focused approach to dealing with complex information
Good geographical knowledge
Familiar with railway and road transport regulations (not essential)
Can do attitude 
Hours
Due to the nature of the business working alongside global airline and train companies they do operate under a 24 hour system.
 
The hours currently on offer are as follows:
4 nights at 7pm – 7am followed by 4 days off and then repeat
 
Benefits include

Full training
Modern office space and location
Free train / bus travel pass (upon completing probation)
Company share options
Life assurance
Pension builder
Dress down attire
Modern Kitchen facilities
Supportive and friendly team environment
Genuine progression opportunitiesThis is an opportunity where you will be genuinely invested in.
If the above is of interest, click to apply! Or if you would like further information please pick up the phone, call Pertemps Leeds (Office and Professional) and ask for Ross