Service Excellence Manager - Rail in Didcot - CV-Library

Job Reference: /AS/25-04/1150

Job Title: Service Excellence Manager – Rail

Location: Didcot

Salary: Competitive 

Hours per week: Monday to Friday - 40 hours per week 

Business Overview

OCS Group UK & Ireland are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Job Overview

We are seeking a highly skilled and motivated Logistical and Planning Manager to lead, plan and oversee all the administration for the SQE and Deep cleaning teams around a rail network for our client. As the SQE and Deep Clean Manager, you will be responsible for coordinating teams, managing resources, and ensuring the successful closure of jobs and all the relevant reporting whilst adhering to strict timelines and rectification dates. Please note this role may involve travelling to site, with expenses for this covered by the business. 

Key Responsibilities:

Team Planning: Develop and run comprehensive schedules of work, including proactive and reactive works within strict deadlines, in collaboration with stakeholders and relevant teams. Ensure that all reported failures are closed out and the necessary photographic evidence is supplied within the defined deadline times and dates. 
Resource Management: Coordinate and allocate resources effectively, including personnel, equipment, and materials, to ensure optimal execution and adherence to plans. Ensure the labour resource is consistently and effectively delivered in line with the budgetary and KPI scope of the clients requirements. 
Team Leadership: Lead and motivate teams, providing guidance, direction, and support to ensure the achievement of all SQE and Depp clean objectives. Foster a collaborative and productive work environment. 
Risk Management: Identify potential risks and develop mitigation strategies to address obstacles. Proactively manage issues to minimize impact on timelines and deliverables. 
Stakeholder Communication: Serve as the primary point of contact for stakeholders, providing regular updates, reports, addressing concerns, and managing expectations throughout the daily requirements of the contract deliverables.

Quality Assurance: Ensure project deliverables meet quality standards and regulatory requirements. It may be necessary to Conduct inspections and quality checks at various sites. 
Budget and Cost Control: Monitor costs, track expenses, and implement cost-control measures to ensure all works are completed within budgetary constraints. 
Documentation and Reporting: Maintain accurate documentation, including progress reports, tracking schedules, and relevant records. Prepare and send weekly and monthly reports to the client and senior management as required.

Requirements:

Interest in managing rail or transportation projects, demonstrating strong administration and people management skills or willingness to grow these by working closely with our site and operations managers.
Excellent leadership, communication, and interpersonal skills to effectively manage teams and engage stakeholders.
Proficiency in MS Office software such as SharePoint and Excel for data capture. 
Strong understanding of rail industry standards, regulations, and best practices.
Ability to multitask, prioritize, and adapt in a fast-paced, dynamic environment.

Additional Information: This role offers the opportunity to lead impactful rail projects and contribute to the enhancement of transportation infrastructure. Competitive compensation, benefits, and opportunities for professional development are provided.

About You:

Applicants must have the right to work in the UK
You must be customer-driven, with the ability to work well in a team.
Communication skills are key, in order to ensure successful service delivery
Technology skills are beneficial as the role requires the use of mobile telephone and apps 
You will need a full UK driving licence

Benefits

Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
Access to internal Mental Health First Aiders
Immediate access to “Opportunity” our internal Learning and Development platform
Required professional membership fees paid for
Win monthly Atalian Servest Superstar Awards

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)

https://(url removed)/b/form/f3343c912a8643b69cfdc89dc2bbba8f