Service Desk Analyst in Liverpool - CV-Library

Service Desk Analyst - Liverpool

Are you a skilled Service Desk Analyst looking to work for an international law firm? They successfully achieved the Legal Technology Team of the Year award, acknowledged for their innovation!

They have 300+ partners worldwide, supporting 750+ users, and cover a variety of different sectors. Additionally, you will be joining a team of 17, supporting projects, applications, infrastructure, and troubleshooting.

This is a permanent opportunity, offering hybrid working, with a salary of £25,000 - £30,000 including tailored benefits!

Law firm or professional services experience is an advantage.

What does the role entail?

As the Service Desk Analyst, you will join the IT Services Team and will report to the IT Service Desk Supervisor.

Key responsibilities:

First point of contact for all support of hardware and software problems.
Logging of incidents, requests, and problems
End to end resolution of 1st line support tickets.
Working with people at all levels of the firm to ensure productivity and that issues are quickly and professionally resolved.
Monitoring open calls, ensuring resolutions and appropriate updates are carried out.
Suggest and develop ideas for improving service quality and customer satisfaction.What skills will you have?

The ideal candidate will meet these requirements:

1-3 years' experience working as a Service Desk Analyst OR in a customer support role.
Knowledge Microsoft Office 2010 or above (ideally 365).
Good experience of working with Windows 10.
MS Exchange experience.
Good knowledge of Outlook.
iManage or alternative document management system knowledge an advantage.
Willingness to learn and develop within a busy support environment.What is on offer?

A salary of £25,000-£30,000 is on offer, working for an international law firm that supports agile working. Hybrid working is also on offer, with 3 days in the office, and 2 days home office.

They prioritise wellbeing and believe in investing in you and providing tailored benefits designed to support you and your family