1st Line IT Support in Leicester - CV-Library

1st Line IT Support
Leicester (LE1)
£26,000 - £30,000

The Role

We are seeking a dynamic and experienced IT first line support to join one of our prestigious client. As an IT Technician, you will play a crucial role in maintaining and managing 1st and hardware and network issues. Approximately 50% of your role will involve hands-on support, addressing hardware issues on the floor with colleagues, while the remaining 50% will be dedicated to managing service requests and enhancing IT support processes.

Key Responsibilities

Your responsibilities as the 1st line IT Technician are:

Acting as a first point of contact for IT issue

Responding to technical queries

Responding to Tickets and emails in a timely manner

Provide remote support and guidance to users

Install, complete and maintain computer systems and peripherals

Documenting support activities effectively

Assist with the implementation of IT projects and upgrades

The Candidate

The ideal candidate for this role would be someone with:

Previous experience in a similar IT role

Strong knowledge of Windows operating systems and Microsoft Office applications

Basic understanding of networking principles and troubleshooting techniques

Excellent communication and customer service skills

Ability to work independently

Strong problem-solving skills and attention to detail

Benefits

Salary up to £30,000

Opportunities for career progression and training  

Pension scheme

Regular social events

Office based role with no requirements to travel