Field Service Engineer - South Region in London - Rapiscan Systems

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technologyor multiple X-ray technologiesto address each customers unique security application requirements.
Role Overview for our Field Service Engineer
Installation, Service and support of Rapiscan X-RAY screening products. Primarily our state-of-the-art, Computed Tomography Advanced Detection Systems.
Benefits for our Field Service Engineer
25 Days annual leave +Bank Holidays + Birthday
Company Car
Life Assurance 4 x basic annual Salary
Health Shield Cash Plan
Pension Contribution 5%
Edenred Discount shopping Scheme
Halfords Cycle to Work Scheme
2 days per year paid volunteering days
2 days house move allowance
Enhanced maternity pay
Enhanced paternity pay
Responsibilities
Electronic / mechanical: Total system level trouble-shooting on complex multi-system problems. Proficient IT skills.
Installation and service support of Rapiscans Advanced Detection Systems products at customers premises, primarily in the Southern area of England, but may include other locations throughout the UK and overseas.
Carry out preventive and corrective maintenance on-site at our customers premises in EMEA.
Carry out service site surveys prior to installations and professional site reports.
Carries out all preventive and corrective maintenance works and attends all callouts.
Works on shifts pattern to support key customer site.
Provide remote technical support to Distributors engineers and customers.
Work with all internal departments and externally with our customers and Distributors on service-related matters and provide guidance when required.
Makes sure to submit service reports and non-conformance reports as required without delay.
Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
Duties may be modified or assigned at any time to meet the needs of the business.
A strong communication skill with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
Experience with installing, configuring, and troubleshooting MS Windows based servers and workstations highly desirable.
Knowledge of high-end X-ray systems or computed tomography a major advantage
Experience programming PLCs an advantage.
Have excellent ability to trouble-shoot complex systems and logically work through problems.
Must have experience in a field service engineer role.
Flexible during times of change and reacts to project adjustments promptly and efficiently.
Willingness to travel within UK and Overseas.
Candidate Requirements for our Field Service Engineer
Must be self-motivated and work well under pressure.
Strong aptitude to learn.
Ability to obtain airport security passes essential (some require a Criminal Record check).
An electrical Diploma with at least 4-5 years of field experience or a BSc Eng with 2-3 years of field experience
Post graduate qualification in Electrical engineering desirable.
A recognised qualification in an IT (Microsoft, cisco etc) a plus
A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.
On call allowance and overtime.
If you are enthusiastic about our Companys mission and ready to take the next step in your career journey apply now!

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