2nd Line Support in Welwyn Garden City - CV-Library

Location: Welwyn Garden City
Salary: £37,000
 
Job Title: 2nd Line Support Engineer
 
Location: Welwyn Garden City (3 days in the office, 2 days remote)
 
Are you an experienced IT professional looking for a dynamic role in a supportive environment? We are seeking a skilled 2nd Line Support Engineer to join our team in Welwyn Garden City, playing a crucial role in supporting our clients both via cloud and on-premises solutions.
 
Responsibilities:

Hyper-V and VMware Expertise: Deployment, troubleshooting, and configuration of vitalised environments.
Active Directory Mastery: Proficient in troubleshooting, configuring, and administering Active Directory, including group policies, backups, and domain controller
O365 Proficiency: Deploy Intune, manage SharePoint, set rules, and troubleshoot Exchange to ensure seamless operations.
Client Support: Provide exceptional support to clients, both remotely and on-site, ensuring their IT infrastructure runs smoothly. 
Requirements:

Proven experience in 2nd Line Support roles.
Strong expertise in Hyper-V and VMware technologies.
In-depth knowledge of Active Directory, including group policies, backups, and domain controllers.
Proficient in O365, with the ability to deploy Intune, manage SharePoint, and troubleshoot Exchange.
Excellent troubleshooting and problem-solving skills.
Effective communication skills for providing top-notch client support.
Ability to work collaboratively and independently.
Flexible to work 3 days in the office and 2 days remotely