Graduate Customer Support Representative in Cambridge - CV-Library

Graduate Customer Support Representative |28-32K | Cambridge – Hybird
Company Overview:
Our client is a cutting-edge AI technology company dedicated to pushing the boundaries of innovation. They are at the forefront of developing groundbreaking solutions that revolutionise various industries.
Position Overview:
We are seeking a dynamic Customer Support Representative to join our client's team. The ideal candidate will possess excellent communication skills, a passion for technology, and a strong desire to deliver exceptional customer service.
Responsibilities:

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Provide technical support and assistance to customers.
Educate customers on product features, functionalities, and best practices.
Collaborate with cross-functional teams to escalate and resolve complex issues.
Document customer interactions and feedback to improve processes and product offerings.Requirements:

2:1 + or a Masters degree
Previous experience in customer support or a related field.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to empathise with customers and provide personalised support.
A passion to learn and develop with a fantastic business  Location: Cambridge or London UK
Must be a UK resident and looking for a new position, it would be great to learn about you and your ambitions. To find out more please……
Option 1: Click the apply button, don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand.
Option 2: Look for me on LinkedIn, you should be able to find me easily, there’s not many tech recruiters with the surname Hibbard (Andrew Hibbard)
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