Service Desk Admin - 014746 in Bristol - CV-Library

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Service Desk Admin
Duration - 6 Months
Location - Bristol / Remote

Summary

My high-profile utilities client is looking for a Service Desk Admin to join their team Based at their Bristol offices (2 days a week on site) on an initial 6-month contract with chance of extensions.

Vacancy for a Data Platforms Associate to join the Data Platforms team on a 6-month contract, with scope to extend. The Data Platforms team looks after the Reporting and Analytics Applications for the company. The role will be responsible for the front-end application administration (access/security provisioning), implementing/co-ordinating changes/migrations (with assistance from technical teams) and a point of contact for the business and IT teams reviewing, resolving or triaging support tickets through the service desk.

Typical Tasks

· Daily checks on the systems, logging any issues for 2nd line (or fixing, if possible, task dependent)

· Reviewing weekend streams, checking backup times, logging issues

· Monitoring the team mailbox and call system (JIRA)

· Reviewing and processing requests

· Security and access provisioning of end users in the applications, and auditing

· Implementing CRs/Migrating Changes as per requests

· Supporting Developers

· Business/IT Point of contact, updating them on resolution progress.

· First line support/triage and issue escalation

· Co-ordinating/Promoting/Migrating changes to Production or Test environments.

· Ensuring users request comply with data governance processes.

Skills:

· Familiar with ITIL concepts

· Good understanding/overview of IT systems and applications

· Experience with Windows based IT Applications and best practices

· Highly organised and Process driven with attention to detail.

· Personable and able to build good working relationships with both technical and business stakeholders, gaining their respect and trust based on knowledge and professionalism.

Technologies used:

· Microsoft Windows Server

· Windows Security including Active Directory

· SSL Certificate deployment/management

· Oracle Products (Oracle Database/Java/WebLogic/Hyperion EPM)

· Business Intelligence Applications (OBIEE/Power BI/WebFOCUS)

· Data Integration Applications (ODI/SSIS)

· Web Tier technologies (IIS/Apache/OHS)

· Scripting: PowerShell

· VMware

· JIRA

If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time