Senior Client Services Manager in Mirfield - CV-Library

Senior Client Service Manager   

Mirfield, West Yorkshire

Permanent Full time (37.5 hrs)

Salary £27,000 to £30,200 per annum and great benefits including Health Cash Plan 

On call shift payment of £14.30 per session

Home, a place where you belong 

Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you’ll lead our Calder House and Queen Street teams to deliver person centred housing related support and make it a Great Place To Work for our colleagues!  You’ll manage our services which house customers experiencing mental health, undiagnosed learning difficulty, acquired brain injury or other vulnerability. You will also manage the housing for our Healey Supported Living service. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Senior Client Service Manager 

Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.

Be the Safeguarding Lead for the service.

Ensure Health and Safety checks and risk assessments are completed and recorded accurately.

Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners

Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service 

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top 10 Great Places to Work in the UK! 

You have  

The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.

The understanding of where our customers are in their life and have the passion to advocate for them. 

Experience of delivering support in a housing or care environment

Experience of people management

Experience of managing multiple services and/or managing managers 

To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! 

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team   

Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!   

Job details  

Flexible working hours (or we’re open to agreeing a work pattern with you) 

On call shift payment of £14.30 per session

You'll work across the 2 service sites and visit our Healey service.

Be confident with technology.  

You’ll need a Standard DBS check done and we pay for that. 

A place where you belong 

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. ! 

What’s in it for you? 

34 days annual leave (including bank hols and a “me day” to take for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! 

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.   

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.  

We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! 

Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.  

Explore in detail on our website.  

Find out more  

Click APPLY NOW to see our  , us and for . Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at