Homeownership Officer in Royal Tunbridge Wells - CV-Library
Homeownership Officer in Royal Tunbridge Wells - CV-Library
Job Overview
Location
Royal Tunbridge Wells, England
Job Type
Full Time
Salary
£26,500 - £26,500 Per Year
Date Posted
10 days ago
Additional Details
Job ID
98931642
Job Views
4
Job Description
Role Summary
To support the Homeownership Manager and team to provide a professional housing management service to the Group’s expanding leasehold portfolio ensuring obligations of the leases and the statutory obligations of the applicable Acts are met. To deal with associated issues with leaseholders as detailed below.
Salary: £26,500
Hours: 35
Contract: Permanent
Probation Period: 6 Months
Notice Period: 1 Month
Who are we?
Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working.
What will you be doing?
Role Specific Responsibilities
Provide and maintain an effective administration system within the Homeownership Team, responsible for updating processes, standard letters and ensuring the Group’s leasehold policies and procedures are adhered to.
Process and respond to leasehold enquiries from solicitors and leaseholders, including Notices of Assignment and/or Charge, consents for alterations and sub-letting requests.
To make all the necessary changes to the housing databases and files.
Be the first point of contact for shared owners, leaseholders and freeholders, advising and dealing with queries regarding the leasehold housing/estate management service. Ensuring appropriate staff and third parties are involved as appropriate and escalating to the Homeownership Manager as required.
Support the Homeownership Manager with the setting of service charges, the administration process for collection and the recovery of rent and service charge arrears, ensuring legal obligations are met.
Work with other departments, in particular with Finance, Asset Investment, Development and Contracts & Compliance in the consultation of leaseholders’ preparation and administration of Section 20 notices, sinking funds, ground rents, service charge budgets and accounts.
Work with Asset Investment and Contracts & Compliance teams to ensure stock condition surveys and planned & reactive works are carried out in accordance with lease requirements.
Maintain and manage keys and key records for the leasehold and shared ownership portfolio.
Liaise with the Group’s different departments as required in relation to building insurance claims from leaseholders.
Be aware of and promote best practice in leasehold management.
Deal with Complaints in line with the Group’s policy.
General
To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
Recognise, respect, and promote the different roles and diversity of individuals.
To actively contribute towards the key performance indicators and professional standards.
Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
To participate in training, attend other meetings, and staff events as required.
Be an effective member of your team, presenting a positive impression of your section and the Group.
Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
Maintain awareness of budget requirements and value for money while delivering your role.
Consider and highlight any risk to the organisation or individuals whilst delivering your role.
Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
This role may involve visiting other offices and stock and you may be required to have your own car and full driving licence.
This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.
About You
Education & Qualifications
GCSE or equivalent education.
Competent user of Microsoft Office packages.
Full driving licence is essential.
Key Skills & Competencies
Administrative experience at a senior level, including the introduction and review of processes.
An understanding of leasehold and/or shared ownership housing would be desirable.
Experience in conducting surveys (Desirable).
Demonstrable achievements in improving services for customers (Desirable).
Demonstrable experience of organising and prioritising a busy workload.
A good understanding of relevant statutory legislation is desirable (Desirable).
Excellent written and verbal communication skills, communicating professionally, projecting a positive impact on recipients.
Behaviours
Demonstrate resilience in pressured and stressful situations.
Good numerical and analytical skills.
Proven ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously and accurately.
The desire to address the needs of customers in a way that shows commitment to excellent customer service, seeking feedback to drive improvement.
Able to analyse information and data logically and reach sound conclusions.
The ability to interact and build productive relationships internally and externally with a range of agencies including leaseholders and solicitors.
Excellent interpersonal skills including the ability to influence and persuade.
Able to demonstrate a proactive approach to resolving problems.
Why Choose Us
Contributory pension scheme 4% to 10% matched contributions
Hybrid working
Free onsite car parking
Life assurance of 4x annual salary (Terms and Conditions apply)
30 days annual leave in addition to bank holidays
Two volunteer days per year
Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
Extensive annual Staff Wellbeing programme
Enhanced maternity, paternity, and shared parental leave provision
Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
Annual flu vaccinations
Access to an extensive range of corporate discounts on shopping, travel & days out
Social events, including lunchtime walking, rounders, festive Fridays
Travel loan
Applications
Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.
Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.
Key dates
Applications Close: Wednesday, 1 May 2024
Interview Date: Tuesday, 7 May 2024
To support the Homeownership Manager and team to provide a professional housing management service to the Group’s expanding leasehold portfolio ensuring obligations of the leases and the statutory obligations of the applicable Acts are met. To deal with associated issues with leaseholders as detailed below.
Salary: £26,500
Hours: 35
Contract: Permanent
Probation Period: 6 Months
Notice Period: 1 Month
Who are we?
Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working.
What will you be doing?
Role Specific Responsibilities
Provide and maintain an effective administration system within the Homeownership Team, responsible for updating processes, standard letters and ensuring the Group’s leasehold policies and procedures are adhered to.
Process and respond to leasehold enquiries from solicitors and leaseholders, including Notices of Assignment and/or Charge, consents for alterations and sub-letting requests.
To make all the necessary changes to the housing databases and files.
Be the first point of contact for shared owners, leaseholders and freeholders, advising and dealing with queries regarding the leasehold housing/estate management service. Ensuring appropriate staff and third parties are involved as appropriate and escalating to the Homeownership Manager as required.
Support the Homeownership Manager with the setting of service charges, the administration process for collection and the recovery of rent and service charge arrears, ensuring legal obligations are met.
Work with other departments, in particular with Finance, Asset Investment, Development and Contracts & Compliance in the consultation of leaseholders’ preparation and administration of Section 20 notices, sinking funds, ground rents, service charge budgets and accounts.
Work with Asset Investment and Contracts & Compliance teams to ensure stock condition surveys and planned & reactive works are carried out in accordance with lease requirements.
Maintain and manage keys and key records for the leasehold and shared ownership portfolio.
Liaise with the Group’s different departments as required in relation to building insurance claims from leaseholders.
Be aware of and promote best practice in leasehold management.
Deal with Complaints in line with the Group’s policy.
General
To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
Recognise, respect, and promote the different roles and diversity of individuals.
To actively contribute towards the key performance indicators and professional standards.
Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
To participate in training, attend other meetings, and staff events as required.
Be an effective member of your team, presenting a positive impression of your section and the Group.
Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
Maintain awareness of budget requirements and value for money while delivering your role.
Consider and highlight any risk to the organisation or individuals whilst delivering your role.
Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
This role may involve visiting other offices and stock and you may be required to have your own car and full driving licence.
This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.
About You
Education & Qualifications
GCSE or equivalent education.
Competent user of Microsoft Office packages.
Full driving licence is essential.
Key Skills & Competencies
Administrative experience at a senior level, including the introduction and review of processes.
An understanding of leasehold and/or shared ownership housing would be desirable.
Experience in conducting surveys (Desirable).
Demonstrable achievements in improving services for customers (Desirable).
Demonstrable experience of organising and prioritising a busy workload.
A good understanding of relevant statutory legislation is desirable (Desirable).
Excellent written and verbal communication skills, communicating professionally, projecting a positive impact on recipients.
Behaviours
Demonstrate resilience in pressured and stressful situations.
Good numerical and analytical skills.
Proven ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously and accurately.
The desire to address the needs of customers in a way that shows commitment to excellent customer service, seeking feedback to drive improvement.
Able to analyse information and data logically and reach sound conclusions.
The ability to interact and build productive relationships internally and externally with a range of agencies including leaseholders and solicitors.
Excellent interpersonal skills including the ability to influence and persuade.
Able to demonstrate a proactive approach to resolving problems.
Why Choose Us
Contributory pension scheme 4% to 10% matched contributions
Hybrid working
Free onsite car parking
Life assurance of 4x annual salary (Terms and Conditions apply)
30 days annual leave in addition to bank holidays
Two volunteer days per year
Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
Extensive annual Staff Wellbeing programme
Enhanced maternity, paternity, and shared parental leave provision
Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
Annual flu vaccinations
Access to an extensive range of corporate discounts on shopping, travel & days out
Social events, including lunchtime walking, rounders, festive Fridays
Travel loan
Applications
Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.
Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.
Key dates
Applications Close: Wednesday, 1 May 2024
Interview Date: Tuesday, 7 May 2024
Location
Company Details
Similar Jobs
Quickly find the latest jobs near you.