Customer Service Administrator in Leeds - CV-Library

You will responsible for investigating and resolving invoice disputes to allow for payment. As a Customer Service Administrator you will be working closely with our accounts receivable team, warehouse and customer service team along with internal and external customers. You will maintain a high standard of performance, contributing to achieving the overall department standards and targets and showing a customer centric mindset.

Duties will include (but are not limited to)

Working with external customers and internal sales representatives to provide solutions for invoice disputes
Process customer credits and debits with accuracy, and following correct procedures
Establish and promote customer relationship building, providing customer focus and feedback to the established management groups
Assist in the development of a working environment for their team that fosters commitment, high energy, innovation, teamwork, customer dedication and continuous improvementYou will have

Displayed strong attention to detail
Excellent communication skills, both verbal and written with a high attention to detail
Strong collaboration skills and ability to build partnerships internally and externally
A self-motivated, committed team player
Takes initiative/ownership with a positive approach to problem solving - solution orientate
Proficient in basic computer packages (Word, Excel & Outlook)
SAP knowledge is an advantage
Able to work well under pressure in a demanding environment
Customer focused & goal orientatedThis role is offered on a full time basis working 37 hours per week between the hours of 8.30am-6.15pm, Monday to Friday only.

The role is based at large prestigious site in Beeston, Leeds. Competitive salary of £12.87 for the first 12 weeks, rising to £13.85 thereafter