Customer Services Advisor in Bournemouth - CV-Library

Customer Services Advisor

Working pattern: Part-Time

Contract Type: Permanent

We are looking for a Customer Services Advisor to join our team.

As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing & Promotion, Service provision, Compliance, and any other duties as required by the Management team

This is an excellent opportunity for a Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader.

Customer Services Advisor - What you’ll bring to the role

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Provide cheerful reception service to all students and visitors

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Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike

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Embrace the ‘more than just a room’ philosophy of Kaplan Residences

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Have a passion for customer care and a sensitivity to student's needs

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Have experience in a customer-facing environment

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Have experience working in an effective Health & Safety culture in line with legislation

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Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems

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Ability to offer flexibility in working hours

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Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role

Customer Services Advisor - Essential skills/ experience

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Have experience in customer service, hospitality or student service provision, ideally accommodation

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Be able to engage in team work

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To be able to work on own initiative

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Ability to prioritise workload and meet deadlines

Customer Services Advisor - What we do

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

Customer Services Advisor - What we offer

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:

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36 days annual leave*

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Big discounts on Kaplan courses for you and your family

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24/7 confidential helpline providing counselling and other support services

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Company pension contributions

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Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

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Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time