Stakeholder Management, Relationship & Engagement Officer in Gloucester - CV-Library

Belmont Recruitment are working with Gloucestershire Council to recruit for a Stakeholder Management, Relationship & Engagement Officer. This is a contract post for a minimum of 6 to 8 months with the view to extend.

Responsibilities:

As a Senior Stakeholder Management, Relationship & Engagement Officer, we’ll ask you, in support of the management team, to lead and provide across our highways portfolio an effective and responsive first point of contact for a range of enquires and submissions in line with relevant GCC policies and procedures. Ensuring we deliver an efficient, accurate and consistent service that reflects our high standards of excellence, both internally and externally across a very broad range of key stakeholders.

The role forms part of a multi-channel, first point of contact service for a variety of internal and external customers, providing a high quality service across a diverse range of services, that operates across a centralised service area and four (4) separate regional management areas.

The service is provided through various channels, both traditional and contemporary with additional support for our Customer and Emergency Service channels that includes phone, email, web-based enquiries, and social media. Ongoing developments in innovation and technology continue to underpin improvements and the way we service our customers and the broader community.

In the role you will need to demonstrate and maintain a political awareness that is critical in understanding the relationships that underpin the organisation and how things are done, ensuring that appropriate service delivery standards and procedures are implemented and maintained.

Location: Shire Hall, GL1 2TG (hybrid working)

Hourly rate is negotiable depending on experience.

If this position is of interest, please get in touch with Jake Singh at Belmont Recruitment or apply now! If you are looking for a position in a different sector, do not hesitate to get in touch as we have many other opportunities available across England.

If you know someone that would be interested in this role, please pass on this advert to receive a generous referral fee, if the candidate is successful