Service Centre Operative in Rayleigh - CV-Library

We are looking for experienced Customer Contact Advisors to join our client as they introduce an exciting new department to their dimension. The Service Centre is the first point of contact for inbound communication. As a Service Centre Operative, you will respond to communication, record details of any correspondence and update the relevant system, advising appropriately in relation to response times.

You will be working remotely, with a choice of either working on a two week rolling shift pattern, 40 hours per week, Monday - Friday; week 1: 7am - 3:30pm, Week 2: 11am - 7:30pm or working on a 3 Shifts per week (12/13 hour shifts), 3 week rolling shift pattern consisting of nights, weekends, and bank holidays.

Ideally the successful candidates will have a background knowledge of working as first point of contact and ensuring all the correct details are obtained, you will also have experience of working to KPIs, have an engaging telephone manner and strong verbal communication skills along with active listening with the ability to remain calm and make informed decisions.

Great salary and benefits package on offer.

If you are interested please apply with a current CV, preferably in word, or email Lucy at for further information.

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