Visitor Centre Operative in Surrey Quays - CV-Library

Role Responsibilities:

To deliver an outstanding customer service experience and promote activities and products to the public.
To be the first point of contact for Customers and members of public.
To assist with the day to day management of the shop.
To assist with site management, including take bookings and site checks.
Assisting with function room, boat trips, unpowered boat hire bookings.
Conduct of efficient 'front of house' financial transactions and associated reconciliation of accounts.
To assist with the maintenance, presentation and smooth running of visitor related facilities.
To assist with developing and improving services offered to customers and members of public.
To contribute to the effective administration of events, programmes and group visits, through processing bookings (telephone, in person and in writing)
To assist with ensuring a high standard of security and H&S.Role Requirements:

Essential Qualifications, Knowledge, Skills and Experience:

Educated to at least to GCSE grade A-C / 9-4 or equivalent. To be demonstrated by a minimum of five passes including Maths and English.
Excellent written and verbal communication and presentation skills with personable approach
Good administrative experience
Ability to deal with complaints and concerns in a professional and calm manner
Can be flexible and positive with the demands of the business
Able to work to a good standard of accuracy and attention to detail
Good people skills, enabling working relations with stakeholders
Well organised and ability to work with varying pressures
Good IT skills and good knowledge and experience of MS office products and experience of using bespoke databases with the aptitude to learn bespoke IT systemsConnect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates