Ward Clerk in Newry - CV-Library

Title: Band 3 Ward Clerk

Location: Newry

Duration: Temporary 6 months initially with possible extensions

Hours: Full Time. 37.5 hours, Mon-Sun 8am-4pm

Salary: £11.67 per hour

On behalf of our client, we are seeking a Band 3 Ward Clerk who will provide a high level clerical service to Consultants, Medical Staff and other Professionals at ward level and work as an integral part of the team. They will be expected to work under pressure without direct supervision and be able to manage own workload. As the post holder, he/she will be ward based as frontline personnel of the ward and expected to answer and handle phone calls.

Core Responsibilities include:

* General reception duties which include managing the door systems, meeting and greeting patients, relatives, members of staff and clergy; also checking in and redirecting patients.

* Operate Patient Centre, computer database system, ensuring all information is accurate and up-to-date. Record manually the ward activity on daily ward return/reports. Record on Patient Centre all admissions, discharges and transfers on the ward, including reasons for delayed and complex discharges.

* Have charts available on ward, ensure they are tracked to the appropriate ward, filed in a tidy manner and fastened securely with an adequate supply of documentation prepared for ward rounds. Daily print and file ward rounds from Consultants in case notes.

* Booking outpatient appointments. Use acquired knowledge and understanding of medical terminology (acquired through on-the-job training and experience) in order to book review appointments. Use judgement to book the appropriate appointment. Print and post out appointment letters to the patients and for short notice appointments, contact the patient directly by telephone. For some appointments liaise with secretaries (i.e. when no appointments available), Consultants (i.e. for difficult appointments) and booking centre (i.e. lifting suspended clinics).

* Add patients to urgent outpatient waiting lists, cancel patient appointments and rebook and record all patient activity for ward attenders.

* Book patients to Access Clinics, record attendances and book follow-up appointments.

* Book interpreters for patients on ward and arrange interpreters for follow-up appointments.

* Work with theatre scheduler to ensure that patients who have cancelled are re-instated..

* Take initial receipt of all incoming correspondence – telephone, written and enquiries. Using initiative, prioritise urgency of response required and bring to the attention of medical and nursing staff when necessary.

* Deal with telephone and face to face enquiries from all staff groups, patients (different cultures and languages, dementia, psychiatric), relatives and carers, providing non clinical information, directing and prioritising queries as appropriate to ensure efficiency and effectiveness.

* Forward clinical correspondence, discharge letters and referrals to secretaries, booking centre, Consultants and Consultants in other Trusts including red flag referrals.

* Check, order and maintain adequate supply of stationery as required by the ward.

* Contact nursing home and prison services by telephone about outpatient review appointments, enabling them to arrange transport in a timely manner.

* Any other duties as may be assigned from time to time i.e. emergency cover for other wards when required.

Experience & Skills required:

* 4 GCSEs at Grades A-C including English Language or equivalent / higher qualification AND 1 years’ experience in a clerical / administrative role

OR

* 2 years experience in a clerical / administrative role

* Experience in the use of Microsoft Word.

• Ability to work as part of a team

• Ability to use own initiative

• Ability to identify problems and recommend appropriate solutions

• Effective planning & organisational skills with an ability to prioritise own workload

• Effective communications skills to meet the needs of the post in full.

If you would like to be considered for this role or find out more, please email me your CV now by clicking on the link and I will be in touch. All details are treated in the strictest confidence.

If this role isn't quite right for you but you would like to look for a new opportunity, please get in contact with us.

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer