Contact Centre Agent in Elland - CV-Library

Sayjo Recruitment are recruiting for a busy contact centre in Elland, offering smart meter installation appointments to the public. This is a customer service role, there is no sales involved. You will schedule appointments to for engineers to install or exchange Smart Meters, through mainly outbound calls, booking appointments in the diary and ensuring great customer service throughout.
General Duties/Key Responsibilities:
Making calls to customers to arrange smart meter installs.
Data entry and look up of information through a bespoke database.
Manage customer enquiries providing service updates.
Working to compliance and guidelines.
Sending/Responding to customer emails.
You will be:
Confident in talking with customers.
Personable with excellent communication skills.
Confident in entering data to a computer system and Microsoft Word, Excel and Email.
Conscientious and hard-working.
More about the role:
Our client is looking for temps to work on a project for four weeks. This may be extended or for exceptional workers, may even lead to a permanent job.
The hours of work rotate and are 8.30am - 4.30pm Monday to Friday for two weeks, then 12 - 8pm for one week.
The hourly rate is £11.00ph, working 37.5 hours a week.(This will increase on 1st April 2024)
If you are interested in this vacancy, please apply with a CV and we'll be in touch to discuss the opportunity in more detail