Installation Trainer in Forest Hall - CV-Library

Installation Trainer

Location:  Newcastle Upon Tyne plus travelling across UK

Salary: £23,792.2 basic + uncapped commission (OTE £40,000pa)

Working Hours: Full Time, 40 hours per week

Holidays: 29 days including bank holidays or depending upon service for internal applicants.

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

We have an exciting opportunity within the Installation Quality department, reporting to the Branch Manager. This role will provide support on a wide range of daily challenges, team coordination and administrative support in the day-to-day tasks. Supporting the Sales Force team in training them with the right knowledge and skills to perform at a high level. Making sure that they adhere to the correct/standard guidelines the Verisure way. 

*Manual Drivers License Required*

Responsibilities' include:

Design and prepare training materials and educational aids.  

Choose appropriate training per route to market, classroom product training, mentoring, developmental training, sales technique training. 

Plan a monthly training schedule for Retail Store visits, Call Centre’s, and own installations.  

Assist with installations (with/without trainees) 

Assist the workforce with product queries and sales advice. 

Deliver audits on current installers. 

Deliver feedback to Verisure Management and recommend changes and improvements. 

Monitor store performances and liaise with store managers to determine where additional training is required. 

Support with Upgrade Install training.  

Keep up to date files with details of all training sessions. 

Person Specification:

Proactive and tenacious and ability to plan and prioritise workload to ensure efficiency  

Focussed, methodical and able to work within a fast-paced environment 

Good level of communication, excellent written and verbal communication skills 

Organised and able to manage a busy and diverse workload 

Polite, tactful and friendly attitude & a team player 

Active listening and strong interpersonal skills 

Inventiveness, curiosity and solution focussed  

Committed attitude and the drive to get things done 

Flexible to meet evolving demands 

Meticulous attention to details 

Autonomous with an ability to work collaboratively 

Result oriented 

Customer oriented  

Required Skills & Experience:

Proven working experience as an Installer and Salesperson 

Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)  

Ability to produce professional developmental training material 

MS Office proficiency (PowerPoint, excel, etc)  

Advanced organisational skills with the ability to handle multiple assignments and to work under pressure and tight deadlines  

Excellent communication skills coupled with strong customer service skills  

A clean manual driving licence 

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Company vehicle with fuel card for business miles only.

You be provided with a company smartphone

Enjoy your birthday off as a special treat.

Satisfy your cravings at our onsite coffee shop and our canteen in Newcastle.

Stay active with discounted gym and health club memberships.

Access private healthcare and MediCash cash plan.

Unlock a world of freebies and discounts with PerkBox.

Earn rewards through our employee referral program.

Enjoy discounts on our alarm systems.

Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help

Ready to start a new journey in Verisure? Apply today and we’ll get in touch!

Be you. Be more. Be Verisure