Service Development Officer - East Herts Parking Services in Hertford - East Herts Council

Service Development Officer - East Herts Parking Services
Grade 6 £32,765 - £35,523 (inclusive of local weighting) Pay Award pending 2024/25 effective April
Full time 37 Hours PW including working one Saturday each calendar month
Permanent
Full Driving licence required - an electric car is provided for the role
Travelling to various locations throughout Herts including Bishops Stortford, Stevenage and Welwyn Hatfield
Predominately mobile working environment
The council is committed to deliver best service to community, businesses & visitors to the district. Are you an experienced parking and traffic management professional to help deliver service in accordance with regulations to achieve best value in service delivery to support the councils objectives?
You will have a focus working to minimise congestion on the public highway, maintain traffic flows in the councils busy town centres and improve air quality.
This role requires good working knowledge of the Traffic Regulation Order making process and the development and progression of associated documents; knowledge of the regulatory framework applicable to civil parking enforcement in the context of signing and lining; contract performance monitoring; inspecting and reporting on health and safety matters relating to East Herts car parks.
Prepared to work in all weather conditions and physically fit - walking plays a key role in service delivery i.e., Civil Enforcement Officer monitoring, car parks inspection & area surveys.
Working with an experienced team of eight parking staff, be able to provide support and professional advice across a range of areas. Travelling between the main towns of Bishops Stortford, Hertford, and Ware including Buntingford and Sawbridgeworth, we operate a partnership service with Stevenage and Welwyn Hatfield councils, and you will also visit these areas.
The role would suit a self-motivator, good organiser, who can work with minimum of supervision. Flexibility in working hours when required i.e., to attend contractor site briefings that often start at 7.30am.
The role has responsibilities to include:
- Car parks are safe, clean and comply with insurance requirements and Safer Parking accredited scheme
- Creation of on and off street works orders for contractor
- Ability to produce clear, accurate and concise written reports
- Providing accurate responses to contractors for urgent and emergency purposes
- Prioritise tasks to ensure safe operation of councils facilities i.e., prompt reporting for timely remedial action in response to trip hazards or broken glass etc.
- Liaise and develop close working relationship with all officer levels of enforcement staff, Hertfordshire County Council officers, councillors, shopping centre management team, members of the public and the council parking service back office team to inform written responses relating to Penalty Charge Notice representations and investigations.
What will you be doing?
- Play an important role in a customer facing position
- Monitor and report on service delivery by contractor staff to assist with implementation of improvements
- Develop and maintain effective working relationships with local authorities for enforcement on parking restrictions on an agency basis to progress opportunities for extension arrangements
- Collate information and initiate repairs to parking-related machinery, signs and lines and other infrastructure both off-street and on the highway (where East Herts Council has responsibility through an agency agreement with Hertfordshire County Council)
- In liaison with Parking Services Manager, ensure East Herts Council, road users, residents, businesses and other service users receive optimum levels of service in line with those prescribed in related contracts and agreements
About you
As an ideal candidate, you will have:
- Excellent working knowledge of the relevant legislation and regulations relating to Parking Enforcement
- Full Driving Licence
- Ability to deal with challenging situations using tact and diplomacy
- Experience of monitoring service provision against contract specification or similar
- Competence in the use of Microsoft Office Suite 365 (Word, Excel and Outlook)
- Excellent communication skills
What can we offer you?
- A stimulating and supportive work environment
- Flexible working arrangements, including flexi-time
- 27-28 days annual leave rising to 34 days with 5 years' local government service
- Employee well-being programme
Closing date: Monday 6 May 2024 at 5pm
Shortlisted candidates will be invited for a test initially and only successful candidates will proceed to a panel interview. Interviews will be held in May.
If youre looking to make a difference in East Hertfordshire as a Service Development Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.
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