Control Centre Coordinator in London - Ancala Water Services (Defence) Limited

About The Role
Role: Control Centre Coordinator
Location: Barnsley, S75 1JN
Starting Salary: £21,546 to £26,594(depending on experience and pro-rata if part-time)
Role Type: Permanent, Part-Time or Full-Time with hours between 8am and 5pm Monday to Friday - please specify your preference in your application.
Benefits:25 days annual leave plus bank holidays, birthday day off, annual bonus scheme, Westfield healthcare plan for you and your dependents, generous pension scheme, flexible working hours, life assurance, critical illness cover, enhanced maternity and paternity benefits and lots more!
Are you a highly organised, helpful and friendly individual who is seeking a new challenge? Maybe youve been working in a call centre environment and fancy a change of pace. Or maybe youre an experienced administrator who thrives on customer service excellence. Either way, wed love to hear from you!
In this role, youll play a key role inensuring that planned and reactive works across over 1,000 Ministry of Defence sites are undertaken at the right time to minimise disruption to our valued customers. And with a network that covers a third of the UK, weve got a big job on our hands! Thats why were looking for process-driven, resilient and customer-focused individuals to join our team. You will be accountable for the planning and scheduling of works for our field teams, contractors, and key stakeholders undertaking all related activities required to ensure works are completed in line with customer and business expectations. Youll be coordinating a variety of repair and maintenance jobs and liaising with both customers and operational staff to see each job through to completion. Youll also be responsible for making sure that jobs are recorded accurately, progressed on time and delivered to the highest standards.
What Youll Be Doing: Optimising, preparing, and scheduling the preventive, planned and remedial maintenance
You will schedule work orders in accordance with SLAs, whilst optimising travel routes and increasing productivity
Delivery of exceptional customer service, in line with customer Service Level Agreements and expectations
Capturing detailed information from customer contact and entering this into our system
Making sure all jobs are logged, allocated to field staff, progressed and resolved
Managing job feedback in our IT system
What Youll Bring: Strong administration and IT skills which will include Microsoft Excel, Word and Outlook
Ability to communicate fluently with customers, external & internal stakeholders
The confidence to develop good working relationships with internal and external customers
A keen, hard-working attitude with the desire to work with a supportive and friendly team
The desire to improve processes and to meet deadlines
The ability to multitask effectively and work on several tasks at one time
A can-do attitude with the ability to keep calm under pressure and tackle changing priorities with ease
About you:
Due to the nature of sites we work on, the successful candidate must meet the security clearance requirements for the role which includes, but is not limited to, the following: You must have been a full-time resident of the UK for the past 5 years
Be prepared to undertake a security check

About The Company
Ancala Water Services own and manage water and wastewater assets and optimise operations to create value for customers and shareholders.
We deliver water and wastewater services to over 1,100 sites throughout England and Wales including the £1billion 25-year Aquatrine A contract delivering water, wastewater, fire system maintenance and specialist estate management services to the Ministry of Defence (MOD).We manage boreholes, reservoirs, surface water pumping stations, sewage pumping stations, treatment works, distribution mains, oil and water interceptors, sewers and meters. The company is committed to providing wholesome water to our customers and managing the treatment of wastewater, with a focus on protecting the environment.
Here at Ancala Water Services, people are at the heart of what we do. As a private utilities company, we are passionate about delivering water and wastewater services to over 1,000 Ministry of Defence sites throughout England and Wales.
Every individual plays an important role in the success of our business, with no role too small. Whether youre analytical, hands-on, resourceful or have a passion for people, we have a role for you. With our varied approach to your development, were committed to supporting you to reach your full potential.
So, if youre looking for an opportunity to make a difference every day, while helping us create a sustainable future, wed love to hear from you.
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