Owner Experience Manager in Pwllheli - Sykes Cottages

Are you a driven, personable manager? or looking for your next leadership position within a leading name in holiday industry...
Menai Holiday Cottages, part of the Sykes Holiday Cottages family, have the exciting opportunity for our newest results-driven, customer-focussed Manager to lead, coach and support our Owner Experience team at our bustling Pwllheli offices!
In return for your leadership expertise, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our standout company benefits!
?? Paying a salary of £30,100 / 37.5 hours per week / Monday to Saturday (with two days off in the week)
?? Plus access to our annual STIP scheme up to 20% of your salary
??? 33 days annual leave including bank holidays
?? Plus anadditional day off for your Birthday
??Plus an additional two volunteering days per year
?? Enhanced maternity and paternity policy
?? Inclusive and supportive work environment
? Employee discounts and benefits with your wellbeing at the centre
?? Opportunities for career progression, personal development and opportunities to be recognised
?? Comprehensive training and development programs to set you up for success
??Study support for additional qualifications, courses and accreditations
?? Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
Joining us as a key player during our busy booking season you will ensure we deliver a exceptional experience to our holidaymakers, all the while instilling trust and efficiency along the way!
As our newest Team Manager, you will showcase your leadership skills to drive our team of Owner Experience Executives to deliver a world-class experience for our guests and Owners including premium accounts.You will lead your team to respond to our guests on a diverse range of issues across multiple communication channels to ensure quick resolve between guests and owners, and ensuring the perfect holiday experience for all parties.
?? This is the perfect opportunity for those with a track record of leading and motivating a team to make a real difference for our Owners, whilst contributing to creating unforgettable holiday experiences or our Customers as our latest talented Manager. We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!
ByBeing One Team, Owning it, Communicating Honestly and showcasing a devotion toLearning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills:
Previous experience successfully managing a team
Excellent attention to detail.
Outstanding communication skills, both written and verbal.
Experience of analysing and interpreting reports.
Strong negotiation skills.
Computer literate, specifically in MS office.
Able to work under own initiative.
Able to work to tight deadlines.
Although standouts will also have: Experience working in the travel & tourism, holiday letting or hospitality sector.
Previous experience working in a customer facing environment, both in person and on phones.
Ability to adapt to systems.
Knowledge of the local area.
Experience working with HNW clients and in luxury sectors.
Account management.
??If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!
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