1st/2nd Line Support Engineer in Shoreham-by-Sea - CV-Library

Attention: Passionate 1st/2nd Line Support Engineer Wanted!

Elevate your career in the dynamic world of IT Support! We're on the lookout for a driven 1st/2nd Line Support Engineer to thrive in our fast-paced environment.

Ready to make your mark? Read on and be part of something extraordinary!

Key Responsibilities for the 1st/2nd Line Support Engineer:

Assist technical support requests within the team
Meet and exceed SLAs
Ensure good communication with both customers and staff
Keep the IT Documentation up to date
Manage multiple ticketsSkills Required for the 1st/2nd Line Support Engineer:

Experience working with Microsoft technologies (incl. AD, Windows Server, 365)
Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi)
1st/2nd Line Service Desk Experience
Exceptional customer service skills and engagement and strong written and spoken communication skills
Ability to work independently and as part of a team
Working in a pressurised environment handling multiple tickets and incoming requestsIf this is right for you, please apply for additional information or contact Thomas Edevane