Senior MIS Consultant in Helwith Bridge - CV-Library

Position: Senior MIS Consultant

Location: Remote with travel to Buckinghamshire or Leeds

Salary: £24,000 - £33,000

Are you familiar with SIMS, Arbor, ScholarPack, Integris or Bromcom? Do you work in a school administration role or similar and looking for a new challenge?

As a Senior MIS Consultant, it is your job to provide 2nd and 3rd line telephone and remote MIS support. You will also be responsible for delivering training, offering consultancy, and updating guidance documentation.

You are a motivated and self-directed individual, with excellent interpersonal skills and breadth of knowledge in MIS packages; mainly SIMS, Arbor and Bromcom. You are comfortable working either in a team or independently, you are very organised and a self-learner. You will take responsibility for areas of MIS support and report to the MIS Team Leader.

The successful candidate can be either fully remote or hybrid working pattern, there will be occasional travel to either the Buckinghamshire or Leeds offices.

Responsibilities:

Provide MIS support for primary and secondary schools
Provide a one-stop shop for telephone support and assistance on schools' MIS software to staff within schools, adhering to priorities for both primary and secondary schools
Log all queries and requests into the Staff Portal helpdesk system to ensure appropriate tracking and reporting
Understand and adhere to MIS KPIs
Keep schools regularly informed of progress if a case has been logged or data sent to software supplier
Ensure emails are looked at and responded to every day
Test and implement new MIS products and upgrades
Support the configuration and update of MIS systems in schools, working with colleagues across the company as required
Keep abreast of new developments in software and keeping schools informed
Impart your specialist knowledge to the MIS Support team through formal and informal training
Play a full role in the co-ordination, implementation, production and delivery of MIS training programmes, using a variety of techniques, including formal training delivery, seminars, on-site training and workspace sessions
Advise customers on the appropriate training and the relevant medium of delivery
Advise and guide schools on school improvements/processes whilst promoting effective use of the school's MIS systems.
Enable schools to complete their DfE statutory requirements by holding seminars and delivering training sessions.
Develop and maintain high quality support documentation
You will report to the MIS Team Lead.

Skills/Abilities

Essential

A professional, cheerful and clear telephone manner with a focus on excellent customer service skills
Excellent knowledge of all areas of one or more of the MIS modules, including Attendance/Lesson Monitor, Reporting, Assessments, Statutory Returns, End of Year and SEN
Be familiar with the statutory data returns required for local and national government bodies.
Accomplished user of Microsoft Office and associated software packages
Excellent problem-solving skills, being able to think outside the box to find resolutions.
Able to interpret complex documentation and communicate findings verbally and in written documents.
Able to deliver training to a high standard to both groups and one-to-one.
Good planning and organisational skills with the ability to work under pressure, multi-task, and still meet deadlines.
Comfortable working either in a team or independently
A self-learner with excellent organisation skills
Have an eye for detail.

Desirable

Experience of working on a busy and demanding helpdesk
Excellent knowledge of Arbor, Integris, SIMS, ScholarPack or Bromcom
Knowledge of Exams, Assessment and Individual reports, School Workforce Census, Cover Manager, Pupil Census, Post 16, Timetabling, Behaviour Management and AttendanceINDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position