Call Handler in Dundee - CV-Library

The Recruitment Co are currently recruiting a Permanent Call Handler for their client based in Dundee.

Location: Dundee - due to location, own transport is essential. (Once fully trained you will have the opportunity to work on a hybrid basis)

Salary: £24,960 Per Annum

Shifts: Monday-Friday, 8am-5pm

Key Responsibilities:

Provide initial response to incoming internal and external calls and fully record enquiries to ensure customer service standards are met
Obtain all necessary information and allocating appropriate response to calls
Accurately update customer databases ensuring prompt and accurate information is captured
Log and, where applicable, deal with customer queries and complaints
Liaise with customers site staff to effect immediate resolution to faults

Skills & Abilities Required:

Successful working as part of a team
Experience of working in a call based environment
Professional telephone voice
Understanding of Microsoft packages i.e. Outlook, Excel, Word.

Benefits

Career development opportunities
Generous Pension Scheme
Free Care Parking

Click apply now and we'll be in touch to discuss this excellent opportunity!

As an equal opportunities employer, The Recruitment Co welcomes applications from all sections of the community.

CPDUNDEE

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace