Dispatcher in Reigate - CV-Library

Job Title: Dispatch Administrator

Location: Reigate

Salary: £26,000 - £28,000

Reporting to: Internal Operations Manager

Our client is a leading emergency plumbing and heating company based in Reigate, Surrey. As a company they carry out circa 8000 home visits per month; varying from minor repairs to extensive installation works. With offices in Reigate and Basingstoke they are a growing Business of 110+ Engineers and 30+ Office staff.

Job Summary

The Dispatch Administrator will be responsible for ensuring smooth communication between our customers, field technicians, and management team to facilitate timely and effective service delivery.

Duties

Receive incoming service requests from customers via phone, email, or online platforms.
Assess the nature and urgency of each request and prioritise accordingly.
Coordinate with Engineers to schedule service appointments based on availability and urgency.
Dispatch Engineers to service locations efficiently and in a timely manner.
Serve as the primary point of contact between customers and Engineers.
Provide updates to customers regarding Engineer arrival times and any delays.
Communicate any changes or updates to service appointments promptly to all parties involved.
Ensure clear and effective communication between Engineers and the management team.
Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a professional and courteous manner.
Ensure customer satisfaction by following up on service appointments and addressing any issues promptly.
Being responsible achieving SLAs set by our contracts with Corporate Customers. Including Insurance Companies, Facilities Management companies and many other multi-site operators.
All works to be carried out compliant with Data Protection rules and regulations.
Capturing of all information required to compile information spreadsheets and data reports.

Key Skills for the Role

Previous experience in a dispatch role is desired
Strong communication skills including in person, on the phone and via email.
Strong IT skills with key systems used in the business; Microsoft Office and Microsoft 365.
Experience of leading within a fast-moving Organisation would be advantageous - preferably in a Trade or Home Visit based organisation.

What we Offer our Team

Pension (Royal London)
20 days holiday plus bank holidays
Group Life Assurance (post 6 month qualifying period)
Group Medical Cash Plan (post 6 month qualifying period)
Access to certain benefits and discounts
Annual discretionary bonus scheme
Overtime options available

For further information please call (phone number removed)

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