noc 1st line network engineer in Corsham - CV-Library

Key responsibilities for this job:

* Investigate and resolve helpdesk incidents assigned to you with speedy fixes ensuring the ticketing
system is fully updated.

* Monitor networks and equipment using applicable software (SolarWinds//PRTG/RMM/FMC etc),
raising incidents as appropriate, investigating and resolving where possible or engaging the correct
resolving teams while owning the incident to resolution.

* Ensure all network alarms and events are acknowledged and appropriately dealt with during your
shift. Any ongoing issues are to be documented for shift handover.

* Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate
escalations are made, where relevant.

Knowledge and experience required:

* Minimum 1 + years’ experience in a Service Desk/NOC environment

* Experience in working with Cisco routers and switches – minimum CCNA desirable

* Some experience in troubleshooting and maintaining Firewalls and/or Security Event management
desirable