Information & Support Adviser in Worthing - CV-Library

Information & Support Adviser in Worthing - CV-Library

Information & Support Adviser in Worthing - CV-Library

Job Overview

Location
Worthing, England
Job Type
Full Time
Salary
TBC
Date Posted
15 days ago

Additional Details

Job ID
98828530
Job Views
3

Job Description

Information & Support Adviser - Worthing £ 21,840.00 Perm 35 Hours pw
Office based Mon - Fri 09.00 - 16.30 or 09.30 - 17.00.

We are recruiting for an information & Support adviser to help our clients and coordinate our personal assistants.

The Role

The overall purpose of the role is to join the Information & Advice team as a support adviser. You will be offering information, advice, support and training to Direct Payments employers and personal assistants by telephone. Ensuring that the service meets the highest quality standards.

Responsibilities

* Handle enquiries from existing customers, their carers, social care/NHS staff and the general public including researching specific queries within required timescales and quality standards.
* Provide telephone support to disabled people, and/or carers who will be receiving Direct Payments to recruit and engage Personal Assistants
* Provide telephone support to disabled people, and/or carers who will be receiving Direct Payments to recruit and engage Personal Assistants
* Maintain detailed and accurate records of customer contact and other contacts ensuring that all required processes and data fields are completed as required.
* Maintain good up to date knowledge of direct payments, penalisation and employment law with guidance and team support.

Skills Required

* Experience of working in a Telephone based customer service environment.
* Empathetic with an ability to see things from the other person's point of view.
* Person Cantered - placing the customer at the heart of everything we do
* Strong understanding of the social model of disability and willing to promote its ethos and principles.
* Excellent telephone and written communication skills
* Proficient in use of MS Office applications - particularly Excel and Word and the use of web-based applications and email.

If you want a role where you will make a real difference in peoples lives apply now !

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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