Are you passionate about providing exceptional customer service and dedicated to ensuring that every client's needs are not only met but exceeded? If so, we have an exciting opportunity for you!
Brookson, renowned for its exceptional services for over 25 years, has been acquired by People2.0, the world's leading enabler of global, flexible, and remote work arrangements. Together, we offer a unique career opportunity where you can benefit from Brookson's expertise and People2.0's global reach. Explore our job openings and be part of this innovative approach to shaping the future of business.
We are excited to introduce a new opportunity for the position of Account Manager.
This role offers flexibility, allowing you to work in a hybrid capacity, from one of our UK office locations, including London, Warrington, Coventry, or Bournemouth.
Your role as an Account Manager:
The Client Services Account Manager is tasked with achieving company objectives for client retention and satisfaction. Serving as the escalation point for senior management, they handle high-level inquiries, coordinate responses, and measure improvements in client services.
Additionally, they actively contribute to business strategy development, providing consultation to owners and principals, and collaborate with leaders across multiple departments for effective coordination and support.
Client Relationship Management:
Work with client principals and managers to enhance the People 2.0 relationship for improved sales, efficiency, and financial performance.
Ensure the highest level of customer satisfaction to promote client retention.Client Support Services:
Handle service calls and inquiries from owners, principals, and managers personally.
Serve as a subject matter expert for the department and coordinate with leads to address field issues and client service needs.
Monitor client satisfaction, conduct surveys, and engage in initiatives to improve services and delivery processes.Conduct Quarterly Business Reviews with client principals.
Provide up-to-date market intelligence to aid clients in growth planning.Consulting and Strategic Contributions:
Maintain regular communication with clients, making field visits as needed to observe operations and identify opportunities.
Advise and assist clients in improving service delivery, sales efforts, and profitability.
Identify and communicate opportunities for service expansion and improvement.What are the qualities that can help you thrive as an Account Manager?
Strong practical knowledge of staffing business operations and management.
Understanding of basic business finance essentials and staffing business P&L’s.
Adequate understanding of HR and employment law.
Demonstrated leadership and organisational skills.
Ability to take charge, prioritise, and manage multiple people and projects independently.
Effective, high-level oral and written communication skills.
Results (KPI) orientated.In Return for joining us as an Account Manager
At People2.0, we are dedicated to ensuring that every member of our team feels valued and a sense of belonging. That's why we provide an array of benefits, along with our internal commitment to all our colleagues.
Salary from £24,000, depending on experience
5% company pension contribution after 3 months
25 days’ annual leave, plus bank holidays
Access to private medical insuranceNext Steps
If you're excited about the opportunity to join our team and believe you have what it takes to excel in this role, we want to hear from you