UOE06: £31,396 to £36,024
Accommodation, Catering and Events; Business Development
Open ended, full time (35 hours per week)
Are you an experienced Reservations Account Manager looking for a fresh challenge? This is an exciting and rare opportunity to join our Business Development Team, where you will be responsible for nurturing, developing, and maintaining large account relationships, and optimizing conversations across our 4 hotels and summer commercial stock (+3,000 beds).
The University of Edinburgh, through its Accommodation, Catering and Events (ACE) department, manages a large portfolio of hotels, venues, student and seasonal accommodation. This includes year year-round with circa 200 beds, 10,000 student bedrooms, which during the summer are used for large group bookings and individual leisure guests, and over 70 meeting and event spaces.
The exciting role offers significant opportunities to make a difference, joining us at an exciting time following a period of significant investment in our hotels. The post holder will be integral to the future success of our hotels and summer accommodations and will play a key part in driving revenue performance
You will be responsible for:
The ownership, conduct new business development and account management for existing clients.
Optimize conversions of business proposals and managing all enquires in a proactive manner.
Build and maintain an effective database of current, past and potential customers
Generate sales through Fam trips and show round and represent the company at exhibitions and events.
Coordinating the delivery of operational activities for existing and new accounts, fostering good working relationships with personnel at all levels within Accommodation, Catering and Events and other departments of the University of Edinburgh.
Your skills and attributes for success.
We are looking for a Reservations Account Manager who has:
Proven experience working in a similar role within the hotel industry.
Be confident and have knowledge and experience in working with hotel technology including; CRM, and PMS.
Passionate about delivering the highest standards of customer care.
Ability to make decisions with conviction and confidence.
Smart personal presentation and polite and friendly manner.
Click here for a copy of the full job description
As a valued member of our team you can expect:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits pension scheme , staff discounts, family friendly initiatives , flexible working and much more. Access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits.
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
students, inclusive employers & anyone who believes in workplace equality.