Insurance Renewals Account Executive - Team Leader, experienced commercial Insurance Broker, Milton Keynes, £55,000
The person we are looking for is a very capable and experienced commercial insurance broker, a team leader that understand their teams needs and how to get the best out of them with a consultative approach, role models behaviours and how to achieve results through their working style, has great success in retaining and developing relationships with our customers. Creating confidence and trust in what and how you work, as the Insurance Renewal Account Executive, you will:
* Work with your team to ensure that we respond promptly to client queries and ensure that all communications with customers and/or insurers, or other relevant business contacts are accurately recorded through our Acturis system.
* Enable your team to confidently and with knowledge, advise customers on the policy cover, terms and conditions, deal with claims and ensure that the customer understands the effect of breach of onerous conditions or requirements.
* Encourage and enable your team to deal with new business and renewals arising from customer contact, giving them appropriate support and help to achieve key objectives and targets.
* Review proposals and make recommendations for insurance cover based on information gathered from customer, using your knowledge and expertise to ensure we provide a consistently, high quality brokering service.
Skills and experience
* Demonstrable success providing telephone and face to face-based advice for commercial insurance brokering customers.
* Able to show success in retention of customers, within commercial insurance renewals environment.
* Project a professional and competent image, with an engaging and friendly manner, over the telephone and face to face
* To be able to manage high volumes of enquiries professionally and with timely actions
* Able to plan, deliver and review your renewals plans, and oversee your teams to ensure that customers’ needs are met
* Role model strong relationship building, influencing and team building skills.
* Experience of successfully leading and managing a commercial insurance – renewals team
* Diploma from CII or above
* Knowledge of Acturis would be an advantage, but understanding of other brokerage system will help. Training will be given