Commercial Account Executive in Liverpool - CV-Library

My client is a straightforward Independent Insurance Brokers who offer insurance solutions for a wide range of needs including Business, Property & Motor. Currently seeking multiple roles within the industry including Commercial Account Executive.

Overall Objectives:

As a Commercial Account Executive, you will manage a book of business of existing clients and develop a pipeline of new business in relation to commercial insurance, whilst ensuring full FCA compliance. You will generate revenue for the business and ensure a quality service is provided to all customers in accordance with their needs and requirements.

Achieve all numerical targets and key performance indicators while maintaining full adherence to the compliance requirements.

To personally deliver, and work closely with the wider team, to ensure a superior service is provided to all clients, colleagues, and suppliers in accordance with our service standards, values, and behaviours.

Duties and Responsibilities:

Ensure accuracy, efficiency and professionalism when dealing with both client and insurer and conducting related administration work:

* New business

* Renewals

* Midterm adjustments

* Claims

* General policy queries

* Premium financing arrangements

• Establish and maintain a data base of new business prospects and prospect new leads.

• Attending client meetings in a professional manner.

• Identification of client needs in line with the company requirements adhering to the Insurance Distribution Directive.

• Negotiation and presentation to insurers in order to secure the most appropriate cover for the customer.

• Presentation of recommendations of cover to the client.

• Closing the sale and ensuring the cover is on risk.

• Securing cross selling business and referrals.

• Monitor own sales performance in line with targets and effectively manage the client portfolio.

• When transacting business, be conscious of profitability to both the underwriters and the brokerage, and costs of client handling (including the scheduling of client visits).

• Ensure all business activity fully complies with FCA regulation and company procedures.

• Handle any complaints in accordance with company procedures and regulatory requirements.

• Conduct learning, training and assessment exercises, identify further areas for development as required.

• Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.

• Develop and maintain a professional working relationship with all clients and ensure expert advice in all areas of business.

• Develop and maintain effective and valuable relationships with insurers and underwriters for the benefit of the company and its clients.

• Be aware of the company’s compliance requirements and ensure a full understanding of the role.

• Maintain a strong market awareness keeping up to date with insurers appetite in line with the broking strategy.

• Ensure personal data (client and employee) is secure, held and properly utilised in accordance with the principles of the Data Protection Act (2018) and Company policies.

Key Performance Indicators:

• Ensure all Key Performance Indicators are achieved (renewal commission & fee income, new policies to existing clients commission & fee income, premium finance income, administration fee income, volume of quality recommendations generated) and are attained compliantly with regulator.

Personal Development:

• Conduct learning, training and assessment exercises, identify further areas for development as required.

Behaviour:

• Display behaviours that support a positive culture in the working environment. Remain courteous, professional, and helpful to colleagues and customers at all times.

• Maintain a high level of productivity providing an excellent level customer service. Adopt good time management, keeping to prescribed timescales in line with the process guide.

• Undertake any other reasonable duties as directed by your line manager.

• Maintain an awareness of the aims and objectives, policies and practices of the company.

• Be an effective member of the Company and working cooperatively with all departments as appropriate