Remote Support Engineer - CV-Library

Remote Support Engineer - CV-Library

Remote Support Engineer - CV-Library

Job Overview

Ramsgate, England
Job Type
Full Time
Date Posted
5 days ago

Additional Details

Job ID
Job Views

Job Description

Remote Support Engineer

Location – Ramsgate, Kent

Salary - £21,500 per annum

Benefits – Quarterly performance bonus, 20 days per annum leave & bank holidays


Do you have at least one years’ experience working in an IT environment and have a passion for the industry?

We have an exciting opportunity in Ramsgate for a Remote Support Engineer to work for one of our clients. This role would be perfect for individuals who thrive working within a computer orientated environment and enjoy problem solving.

In this role, you will be working full-time.


* Troubleshoot desktop and server problems reported by customers andor monitoring systems by remote assistance and access means

* Offer full Office-wide IT support

* Deal with and manage group policies and aid with MS 365 set-up and issues-solving

* Manage and adjust Networking (LANWANWLANVLAN), firewalls, Access Points, and network switches for remote-based clients

* Support clients by providing solutions to incidents and problems

* Contribute to internal policies, procedures, and processes to improve service level

* Accountable for prioritising and managing several open support requests at once

* Keeping daily accurate records and documentation up to date with all the latest SOP practices

* Maintain detailed and relevant notes and customers in a clear and concise manner

* Other duties as deemed reasonable

Skills and Experience

* Ability to deliver top-class service assistance

* Must have a passion and understanding of all things IT-related

* Ability to pick up new skills and practices essential to the role

* Must have top-level communication skills, both written and verbal

* Essential that the candidate has good time management

* Proven ability to work under pressure


* Yearly EO dividend payment (once probation is passed)

* Access to the on-site gym

* Performance bonuses

* Personalised training & development plan

* Quarterly perks

* Quarterly Social events

To find out more about the position, please apply and we will be in touch to discuss the role in more detail.

About Morgan Jones:

Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website.

Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.

To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks – Facebook, Instagram, Twitter, or LinkedIn


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