Credit Operations Graduate in Cippenham - CV-Library

Credit Operations Graduate
Contract - 1 year fixed term
Slough
£24k + car + benefits
VAC-11265
The Credit Operations Support Graduate will contribute by completing all relevant transactions, with particular emphasis on Credit control and Retailer services activities. Through day to day actions ensure compliance of all regulatory requirements and industry standards.

Duties to include:
• Process all in life contract changes for Customers/ Retailers including early settlements, maturities and terminations
• Respond to and resolve inbound Customer/ Retailer enquiries; answer all verbal and written enquiries to Customer/Retailer satisfaction
• Update the Contract Management System accordingly
• Make outbound calls as appropriate
• Allocate payments received accurately and in a timely manner
• Liaise with the Finance department to ensure accuracy of data and resolution of queries
• Assist other areas of the business with timely and accurate responses to queries and requests for information
• Liaise with third parties such as Retailers where necessary
• Own all customer and retailer issues through to resolution
• Ensure management is aware of potential issues associated with work queues and workload backlog

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:
• 2:1 BA/ BSc Hons degree, preferably in a Business related subject. Applications will also be considered from graduates from other specialisms as long as they demonstrate how they can apply their skills to perform in this role effectively.
• Experience in the automotive or consumer finance industry preferable

The ideal candidate must have excellent communication skills, both verbal and written.
Good negotiation/objection handling skills
Confident in decision making/prioritisation