Job Overview

Reading, England
Job Type
Full Time
£20,000 - £20,000 Per Year
Date Posted
15 days ago

Additional Details

Job ID
Job Views

Job Description

­We are currently recruiting for the exciting opportunity of Sales Support Administrator, this position will be based in Reading and will be a Full-Time role. Salary of £20,000 per annum plus benefits.

Sales Support Administrator Duties

Working as part of the Operations team, the Sales Support Administrator will be responsible for resolving internal and external customer queries, escalating ongoing application and account queries to relevant managers and partners, providing support to expedite the approval process for new customer accounts, and ensuring all queries and concerns are responded to within the company’s service level goals.  Applicants should have a passion for providing high levels of service, and strong call-handling skills. The position is predominately focused on providing support to the company’s sales force, acting as an ongoing point of contact and channel for escalation, spirited candidates with high energy and the ability to multi-task and prioritise as appropriate are preferred.

  • Assisting sales agents in an empathetic, persuasive, and confident telephone manner;
  • Detailed knowledge of overall Customer Service processes & query resolution;
  • Quickly develop an understanding of the end to end flow of new customer accounts through the company’s set-up process;
  • Provide end to end support for all sales agent queries from the initial call to resolution;
  • Deal with agent and customer complaints in a timely manner;
  • Take ownership over individual sales agent issues, either by resolving the issue directly or escalating them to the appropriate manager;
  • Liaising with our Finance function in relation to commission queries;
  • Remotely assisting agents with email account set-up queries;
  • Where necessary, ensure that new Agents are hand-held through initial applications;
  • Rapidly develop a thorough understanding of the payments industry and the market sector we operate within, together with a thorough understanding of the services we have on offer.

Sales Support Administrator Requirements

  • Excellent attention to detail and the ability to always produce accurate work which is clear and complete; Professional, clear and confident communication skills on the telephone;
  • Excellent verbal, written and communication skills;
  • Exceptional organisation and time keeping skills;
  • A flexible working attitude;
  • Excellent problem solving skills;
  • A proven track record in a customer service role;
  • Living within a reasonable commute of Reading.

About the Company

UTP Merchant Services Limited and its sister company Faster Processing Limited are two of the fastest growing, innovative fintech organisations in the UK.  Through a mixture of innovation and a focus on delivering outstanding customer service, we are committed to providing our customer base with market leading credit and debit card processing solutions.

With a customer base of over 20,000 customers, approximately £3 billion is processed across UTP’s estate of credit card machines each year with many hundreds of new customers being added on a monthly basis.

If you think you will be suitable for Sales Support Administrator, Please apply now!

Due to the nature of our business all prospective employment offers will be subject to a satisfactory disclosure from the Criminal Records Bureau in accordance with the Rehabilitation of Offenders Act 1974 and the Police Act 1997.

Note:  This job description is not exhaustive and will be subject to periodic review.  It may be amended to meet the changing needs of the business.  The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes.


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